Coordinator, Director, Assistant

NORMA SUE ULEAU

Secane, Pa *****

610-***-**** (cell) ********@*******.***

PROFESSIONAL SUMMARY

Human Services professional with 25+ years of experience working in both County and private sectors. Strong communication and customer service skills along with knowledge and experience of possessing a strong work ethic.

EMPLOYMENT:

Granny’s Helping Hands Clifton Heights, PA 4/2021 – 1/2023

Director of Operations

* Assisting County, State, Private Pay or consumers funded by other vendors resolve service and billing issues

*Helping increase number of consumers receiving services and the number of weekly hours

*Contract Management and audit liaison-maintaining company’s certifications, and contractual requirements

*Computer knowledge and data entry for Generations, & HHAeXchange

*Management of office operations

Lisette Home Care Services Aston, PA 7/2009 – 2/2021

Managing Director 4/2019 – 2/2021

Co-Owner 7/2009 – 4/2019

*Started and grew the company as an independent agency and not part of a franchise

*Grew staff from 1 to 70 employees, acquired 5 contracts with County and State agencies, and 2 contracts with insurance providers

*Built up sales to over $500,000 a year prior to COVID and sale of company

*Office Management-manage budgets, billing, oversee scheduling, data entry, and payroll issues

*Marketing Coordinator-network and interaction with community, professional organizations, and participation in community events

OTHER RELEVANT EXPERIENCE:

COSA (County Office of Services for the Aging) Eddystone, PA

Service and Provider Contract Monitoring, Coordinator

In-Home Services Contract Manager

*Monitoring of agencies for compliance with County & State regulations and requirements

*Help plan, coordinate, and oversee management of services for the County’s 60 yrs and older population.

*Analyze service delivered hours to billed hours

*Helped grow contracted agencies from 12 to over 50

EDUCATION:

West Chester University West Chester, PA

Bachelor’s Degree - Social Work

VOLUNTEER/COMMUNITY ACTIVIES:

Friends of the Ridley Township Public Library Member: 2013-Present

Board Member 2/2021-present

President 2/2017-2/2021

Vice President 10/2013-2/2017

Delaware County Chamber of Commerce Ambassador 12/2018-Present

Ridley Food Bank Coordinator- 2/2021-6/2021

Contact this candidate