Project Manager/ Program Manager
Resume:
VALENTINA CROSSON MBA, PMP
Media, PA 19063
********@*******.***
PROFILE
Project and Process Management Professional (PMP) with extensive experience in business process, technical services and application development in diversified industries, such as Pharmaceutical, Banking, HealthCare, Education, with an MBA in Technology and eCommerce. Key strengths include strong leadership, planning, problem-solving skills, persuasive communications, and connector between business and technology. Expertise in:
Deploying, implementing software, interfaces, integrations, data communications, system migrations, ERP, CRM, SaaS.
Managing organizational process, procedure, technical services, and providing enterprise/client communications.
Using best practices, SDLC, PMLC, ISO9002, CMMI, BPM, ITIL, Six Sigma, Agile
Working in regulatory, Sarbanes- Oxley, HIPAA, FDA 21 CFR Part 11, Parts210&211, Part 820, GCP, ICH, GxP, CSV
KEY ACCOMPLISHMENTS
· Managed process reengineering, change management, release management, system migrations, implementations, upgrades.
· Restructured customer services to be more responsive to business needs through teamwork, training, and communications.
· Published standards and procedures manual, improved workflow, reduced project schedule timeline.
· Managed high-availability technical services for cashless eCommerce solutions.
· Developed new processes, reporting strategies, and performance measurements for automated delivery of actionable data.
· Directed planning, implementation, and deployment of disaster recovery and security strategies for corporate hot site.
TECHNICAL SKILLS
Polarion, Teams, Planisware 6, CA Clarity PPM, Open Work Bench, Jira, Oracle, ERP, Peoplesoft, SQL, Remedy (CRM), HTML, EDI, Facets, MSOffice, MSProject, SharePoint, Visio, SAS, Innotas, Documentum, eTMF, SAP, IVR.
EXPERIENCE
VCI Innovative Solutions LLC, Media, PA
2005-Present
PMO/Senior Program/Project Manager
Interfacing with clients and aligning technical resources with business goals to ensure seamless efficient integration.
· Alcon – Consultant supported Alcon’s Program Leadership in their Modernization Pillar and corresponding workstreams in
implementation of Polarion a digital cloud-based unified application lifecycle management solution, where teams can
define, build, test, and manage complex software systems serving small teams or thousands of users.
· Biogen – Consultant across Global Safety and Regulatory Services, managing resources in Planisware. Supporting senior
management with resource forecasting and portfolio management based on needs of the business for monthly regulatory
planning and review process, and QC review activities for project timelines. Maintain Oracle Apex database system for
Health Authority Q&A intake from vendor entries. Provide and implement process improvement suggestions and policies.
· Johnson & Johnson ERP Corp - Project Lead Supply Chain Systems & Solutions; Planned, implemented, managed ERP
system solutions for medical devices business. Worked with contract manufacturing sites to integrate data, business
processes, sterilization schedules, and MES applications from JDE platform into the SAP platform. Led business impact
assessment, OCM plan, resource training on new technology, business processes and workflows, updating / writing SOPs.
Managed stakeholder expectations, communication plan, metric, dashboards, and end user readiness plan.
· Sanofi-Pasteur- Project Performance Manager, in GMP environment. Roll-out/ implementation of Planisware, coached
project leads/managers in using a standardized PMO approach to project planning, scheduling, technical transfers, change
management planning, and monitoring project performance of complex multi-million-dollar projects. Implemented OBS
structure, resource management process and time tracking, project portfolio status reporting, compliance processes, system
validation, metrics dashboards, RAID logs, and managing stakeholder’s expectations. Used predictive analytics for resource
and budget forecasting. Managed relationships with Global Engineering, Mtech, Quality Operations, HSE, FFIP.
· GSK – Worked with financial services on M&A of Consumer HealthCare and Vaccine lines of business product
integration from legacy Novartis to GSK SAP financial platform. Tracked and managed dashboards, metrics, RAID logs,
timelines. Managed integration of business processes created monthly status reports, and managed stakeholder expectations.
· AmeriHealth Caritas – Technical Delivery Manager worked with business on Medicaid projects to deliver the technical
infrastructure, application components, and billing integration using EDI data files on tight timelines and budgets.
Obtained resources, managed budgets, timelines and State compliance of clients. Built relationships with staff and clients.
VALENTINA CROSSON
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VCI Innovative Solutions LLC, Media, PA (cont.)
· ePharmaSolutions – Sr Project Manager responsible for running moderate to complex enterprise clinical trials programs/
projects for CROs. Facilitated implementing business and system process best practices for software as a service (SaaS)
model for clients, building a searchable eTMF for document collection, in compliance with CSV Part 11. Managed
relationships with stakeholders. Planed, scheduled project goals, milestones, deliverables. Engaged in strategic planning for
new/existing products/services in support of overall corporate objectives. Provided analytical reports on clinical trials.
· Amerisourcebergen - Consultant responsible to create and roll-out/implement a resource capacity/demand planning
process, for managing the infrastructure project pipeline, using Clarity PPM with Open Work Bench to create and manage
WBS, scheduling, project plans, conduct resource constraint analysis, and forecast capacity/demand. Trained project
managers and resource managers on using Clarity with OWB and forecasting resource capacity/demand.
· McKesson – Consultant responsible for platform integration of the Provider Management and Contract Management
applications. Using JIRA Agile Kanban methodology. Led JAD sessions, gathered business requirements, created design
documents for web services, features, user stories, issues, testing acceptance criteria, for product release.
· AstraZeneca – BPI Consultant overseeing the implementation of the Cash and Banking activities in Latam. Moving
activities from local banks to one single banking platform in the regions Citi banks. Responsible for communications to
upper management, PMO governess, managed RAID logs, dashboards, status reports.
· Geisinger Health Systems – Project Manager/Business Analyst for the Geisinger Marketplace on ICD-10 Implementation
Program. Gathering high level and detailed requirements for ICD-10 impacts in appeals, case management, medical
management and policies, pharmacy, quality improvement, wellness, payment integrity, clinical/actuarial informatics,
and training. Worked with Business and IT teams to ensure a smooth transition of billing processes from ICD-9 to ICD-10.
· McNeil – Managed four workstreams in GMP environment in the implantation phase of the Consent Decree for product
development, technology transfer, scheduling, and product life-cycle management. Tracked progress of SOP development,
quality standard updates, organizational assessment, training, documentation, metrics, computer system verification, to
improve quality systems and operations of OTC business unit. Provided weekly business analytics to management.
· AstraZeneca – Managed PMO Portfolio of cross functional Continuous Improvement Projects for Global Research and
Development Information Services. Used Planisware to track and manage R&D projects/programs, validating scheduling
and data for drug development. Analyzed revenue and expense trends, mentored, supported, and trained Program
Managers. Monitored performance of portfolio delivery teams. Ensured appropriate performance and continual
improvement. Provided weekly business insights and analytics to Infrastructure team and Business Partners.
· TD Bank – Worked with US & Canadian cross functional project teams on M&A Infrastructure Messaging Initiative.
Managed expectations and built relationships with key stakeholders, partnered with IT Managers and influenced Senior
Management. Managed scope, issues, risks, budget, work plan, test plan, security, communication plan for complex
messaging migrations of Legacy Exchange and Lotus Notes to MS Exchange, for PCs and mobile devices across borders.
Migrated, implemented, and integrated Oracle financials and HR modules.
· JPMorganChase – Worked with collections and regulatory compliance on multiple software development projects.
Managed aggressive schedules to meet Federal mandated compliance requirements and implementation of collection and
recovery programs to assist bank membership in debt repayment. Managed scope, issues, risks, budget, work plan, test
plan, software releases, application interdependencies, internal, external, offshore teams, vendors, system architects, testers
· High Mark BCBS Merger – Worked with C-level and VPs of Medicare/Senior Business, Community Affairs,
Government Affairs/Corporate Communication on implementation of deliverables; functional scope, project identification,
project charters, resource identification, timelines, plans, gap analysis, billing integration issue resolution. Mentored the
team leads, managed document archives, delivered status reports to management, attended steering committee meetings.
· AstraZeneca – Consultant leading Global WAN Expansion Project. Managed multiple vendors national and international
to migrate WAN services from Verizon and AT&T to British Telecom at all sites in NA and Latam. Met regulatory
requirements, computer systems validation, managed documents, using Documentum, global PMO project processes and
methodologies to execute required deliverables. Communicated process/procedure changes to the business community.
· CareFirst Blue Cross Blue Shield - Senior Project Manager led projects using CMMI and Business Process Management
(BPM). within the Federal Employee Program (FEP) Division and Commercial Division. Led project assessment and
implementation of a member portal, dental product, provider network, and IVR in call centers for real-time surveys.
CONCORD EFS, INC., Wilmington, DE
2000 – 2005
Director of Technological Services - Managed a high-availability UNIX infrastructure for cashless commerce, providing ATM credit/debit card processing, direct deposits, electronic benefits transfers (EBT), network access, Oracle Financials.
THOMAS JEFFERSON UNIVERSITY, Philadelphia, PA
1995 – 2000
Director of Systems Information Services & Research - Managed TJU website, technological and business projects, maintained campus infrastructure, application software, security, medical databases and journals. Provided support to medical students, research community, provider networks, and Thomas Jefferson Hospital.
VALENTINA CROSSON
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EDUCATION/PROFESSIONAL CERTIFICATION
West Chester University of Pennsylvania, West Chester, PA – MBA in Technology and eCommerce
Temple University, Philadelphia, PA – BBA in Business Administration
The Chubb Institute, Springfield, PA – Certificate in Computer Networks & Data Communications
Villanova University, Radnor, PA – Certificate in Project Management
Carnegie Mellon University, Pittsburg, PA - Certificate in Capability Maturity Model Integration (CMMI)
Project Management Professional - PMP
PROFESSIONAL AFFILIATIONS AND ACKNOWLEDGEMENTS
· Member of Project Management Institute (PMI)
· Fluent in English, Ukrainian and Russian. Familiar with German and French.
· Mentor for the PMI-DVC Philadelphia High School Project Management Program
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