Software Quality Assurance Analyst
Resume:
A software quality assurance expert with a combined career of 20 years in SaaS software manual and test automation experience. A dedicated self-driven employee with praise from peers working in a remote team environment. Adept at developing and managing QA automated, manual, and load tests to improve the end user experience.
Areas of Expertise
SaaS End to End
Manual testing Black White Box
Test Automation CI CD pipeline
JIRA
Bug\Feature Triage
Mobile Applications
UFT\QTP Git Gitlab AZURE
AGILE
Postman API
SDLC
Selenium
SOAP
Career Experience
Zywave, Inc. – Milwaukee, WI
SaaS products for insurance brokers and financial planners
Quality Assurance Engineer responsible for both manual testing and test automation scripts. Jan-2021 March 2023
Key Results
Collaborated with PO, BA, Dev ops and customer support in a remote team environment to address software issues and enhancements resulting in creating company standards and procedures.
Created and maintained test automation scripts using UFT\QTP test automation tools SELENIUM WebDriver POSTMAN SQL queries.
Created and maintained manual test plans and manual black box white box system integrations tests.
Developed and specified standards, methods and procedures to determine product quality and release. readiness that resulted in a 90+% satisfaction rating.
Continous feedback in team meetings, sprints, stories and triage for all bugs and product features.
Insurance Technologies Corp A Zywave company. – Carrollton, TX
Providing software solutions for the Insurance industry
Test Automation Coordinator responsible for creating both manual and automated test scripts across a wide range of products. Jan-2004 Jan-2021
Key Results
Created and established a test automation standard for all of ITC products Using UFT QTP scripts.
Created and maintained test case documentation.
Developed and specified standards, methods and procedures to determine product quality and release readiness.
Defined test cases and test plans for proprietary software development.
Identified, replicated, and resolved numerous errors during the development process CI/CD, improving software quality and end-user experience.
Developed an automated test framework for evaluating WEB API and Mobile applications using UFT ONE
Created and maintained scripts using Selenium webdriver.
Insurance Technologies Corp A Zywave company. – Carrollton, TX
Providing software solutions for the Insurance industry
Quality Assurance Analyst responsible for manual testing and product releases Jan-1999 jan-2004
Key Results
Created and maintained test case documentation and manual testing insuring successful software releases with 90+% successful release.
Turned our 100% manual testing to an automated system reducing 2 weeks of testing time to 1 day.
Education and Certifications
Universal Technical Institute – Houston, TX - Associate degree in HVAC Electronics
A+ certification
Dale Carnegie course graduate
Local Recording insurance agent
Scott Bryggare
Plano, TX
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