Desk Administrator Front

ANDREA J. JONES

**** ******** ** • Zionsville, IN 46077

Phone 832-***-**** • E-mail- adwer6@r.postjobfree.com

SKILLS

Customer Relations

Guest Registration

Project Management

Daily Shift Oversight

Billing and Invoicing

Organization and Planning

Front Office Management

WORK HISTORY

Front Office Supervisor Axia Women’s Health – Indianapolis, IN

11/2021-current

Standardize office processes and procedures to promote collaboration and increased performance.

Set priorities and problem solve workflow issues to maintain rapport with customers and managers.

Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.

Developed procedures to establish accurate and organized check in and check out processes.

Coached employees through day-to-day work and complex problems.

Established and updated work schedules to account for changing staff levels and expected workloads.

Supervised and guided new employees and responded quickly to questions to improve their understanding of job responsibilities.

Business Assistant Tillery Family Dental – Indianapolis, IN 12/2020 – 11/2021

Gathered, organized and input information into digital database.

Evaluated customer needs and feedback to drive product and service improvements.

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Developed knowledge of company products and services to make suggestions according to customer needs.

Engaged with customers to build trusting relationships.

Front Desk Administrator Dr. Bethany Geyman & Dr. Christy Cranfill – Zionsville, IN

08/2019 – 12/2020

Maintained records and updated databases to support document management and day to day workflow.

Maintained transaction security by verifying payment cards against identification.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

EDUCATION

University of Houston – Clear Lake – Houston, TX 08/2005

Bachelor of Business Administration: Double Major Marketing and Management

San Jacinto Junior College – Pasadena, TX 12/2002

Associate of Applied Science: Accounting And Business

Compliance Requirements

Registration Management

Workflow Planning

Office Supplies and Inventory

Conflict Management

Spreadsheet Tracking

Contact this candidate