Randa R. Dickerson

Scottsdale, AZ 602-***-**** adweq7@r.postjobfree.com

Clinical Supervisor with 8+ years delivering compassionate patient care, supporting medical office administration, and training effective healthcare teams. Excellent in scheduling, relationship building, and time management to meet practice objectives. Strong leader, successful in process improvements, problem-solving, and financial management to maintain set profit margins. Professional Experience

Everside Healthcare Phoenix, AZ

Clinical Supervisor June 2021 to Present

● Direct daily business operations by ensuring quality patient care through process improvements, continuous staff training, and financial tracking

● Monitor supply inventory and complete purchase orders based on forecasted business needs

● Serve as float Medical Assistant and support team in completion of venipuncture/capillary puncture, EKG administration, spirometry, urine/hair drug screening, injections, and collection of vital signs to maximize number of patients seen per day

● Utilize time management, prioritization, and multi-tasking to meet and exceed daily performance goals

● Key player in employer successfully opening 3 new health centers by overseeing logistics, providing operational management, and building high performing medical teams Cone Health Moses Cone Hospital Burlington, NC

Certified Medical Assistant August 2019 to June 2021

● Facilitate triage and roomed 32 patients daily, taking vitals and performing diagnostic testing to deliver optimal patient care

● Delivered efficient and caring patient relations by greeting patients, providing education about procedures, and building rapport through compassion

● Assisted 250-patient practice with office administrative activities by completing patient registration, collecting payments, and verifying insurance

Peninsula Kidney Associates Hampton, VA

Lead Certified Medical Assistant May 2018 to August 2019

● Created employee schedules, facilitated training, and provided leadership for 10-person CMA team at 5 physician practice

● Performed diagnostic testing such as EKG/ECG and urinalysis and documented results in EMR

● Administered subcutaneous, intramuscular, and intradermal injections, explaining procedure to patient to build trust and ease concerns

Orthopedic and Spine Center Newport News, VA

Certified Medical Assistant June 2016 to May 2018

● Prepared average of 110+ patients each day for exams by obtaining vital signs and assisting physicians with office procedures

● Supported front desk administration by greeting patients, answering phone calls, and completing data entry to update Electronic Medical Records

● Reacted calmly and effectively in emergency situations, providing compassion and empathy to immediately put patient at ease and provide the best medical care Sentara Healthcare Newport News, VA

Certified Medical Assistant July 2014 to June 2016

● Supported 12-person clinical team in delivery of optimal patient care, ensuring successful daily office operations

● Processed new patient registration, updated medical records, and answered incoming calls to provide exceptional customer service to approximately 90 patients each day

● Readied exam rooms for patient visits by cleaning surfaces stocking materials, and sterilizing instruments to maintain health and safety

Additional Experience

Night Shift Cleaning Supervisor, Peninsula Cleaning Bus Driver, Newport News Public Schools Core Competencies

Operations, Leadership, Mentoring, Training, Coaching, Hiring, Interviewing, Budgeting, Schedule Management, Medical Practice Management, Relationship Building, Multi-Tasking, Financial Aptitude, Problem-Solving, Detail-Oriented, Office Administration, Patient Care, Time Management, Medical Records, Triage

Education/Certifications

Patient Care Technician (PCT) Certification, AMT (March 2022) Associate of Science in Science, Tidewater Community College (December 2021) Associate of Science in General Studies, Tidewater Community College (December 2021) Registered Medical Assistant, AMT (May 2021)

Certificate in Medical Assisting, Lead Ambassador, Everett Community College (August 2014) Basic Life Support (BLS) Certification, American Heart Association (Expires 07/2023)

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