Service Representative Data Entry

OA

OLUWATOBI AKINYELE

*******************@*****.*** 973-***-**** Aubrey, TX 76227

Personable and dedicated Customer Service Representative with extensive experience in 8years in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach

personal and business goals. Known for successfully handling escalated customer support issues. HIPAA Guidelines

Referral Verification

Problem-Solving

Customer Service

Data Entry Software

Records Management

Insurance Authorizations

Cash Handling

Database Administration

Patient Billing

Scheduling Tests and Procedures

Medical Records Verification

Patient Referral

Documentation Review

Patient Health Information Access

CPT Coding

Data Entry

Verbal and Written Communication

Call Center Operations

Insurance Policy Sales

Insurance Coverage Verification

Premium Calculations

HIPAA Compliance

Customer Engagement

Insurance Eligibility

Customer Billing

Elevance Aubrey, TX

Customer Service Agent

10/2022 - 01/2023

Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.

Engaged customers and provided high level of service by carefully explaining details about documents.

Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.

Received underwriting approvals after accurately completing applications for insurance coverage.

Fulfilled requests for title documentation, letters of permission and insurance claims.

Adhered to HIPAA requirements to safeguard patient confidentiality. Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.

Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.

Answered telephones and directed calls to appropriate medical or adminstrative staff.

Summary

Skills

Experience

Comprehensive Cardiac Care Irvington,

NJ

Customer Service Representative

06/2018 - 08/2022

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Compiled information from patients and caregivers or family members to identify care concerns.

Explained policies, procedures and services to patients. Documented and managed patient information in computer system. Scheduled patient appointments and procedures.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Supported hospital and clinic operations using customer service skills and detailed system knowledge.

Referred patients to appropriate professionals and services. Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Atlantic Energy Solutions Newark, NJ

Customer Representative

09/2016 - 04/2018

Documented customer correspondence in CRM to track requests, problems and solutions.

Educated customers on special pricing opportunities and company offerings.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Set up and activated customer accounts.

Made outbound calls to obtain account information. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues. Rite-Aid Pharmacy Newark, NJ

Pharmacy Representative

06/2015 - 09/2016

Transmitted claims to insurance companies for payment and reconciled EOBs.

Entered prescription information into computer databases. Maintained proper storage and security conditions for drugs. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Operated cash registers to accept payments from customers. Verified prescriptions and drug labels, documents and packages. Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products. Answered telephones to respond to questions or requests. Berkeley College Little Falls, NJ

Bachelor of Science in Health Services Administration Expected in 12/2024

Education and Training

Languages

English:

Full Professional

Member of TWESE, NAACP, ALIFE, and Disciples on Campus. Assistant Youth Director at Apostolic Church Glorious Vision Member, Small Business Association (2008 - present) Activities and Honors

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