Service Representative Data Entry

Sabrinia Comodore

H o u sto n T X, * * OS* *e^a - 45 L -g 265 s a b ri rr i a co t,n s! glg?2,€-Bllr cl].lglll Profile

Motivated, reliable, professionalwith L0 years of customer service experience who has an energetic personality and strong work ethics. Able to multi-task while maintaining strong organization skills, exemplary attention to detail, critical thinking and strong ability to effectively work in a fast-paced office environment. Special strengths include complex problem solving, research and organization of data. Skills Summary

o Cus[omer Serviie

o Triage

I Vital Signs Assessment

I lnsuranceVerification

; General Office Skills Front-Back Office Operations I Organized Medical Filing System

o Professional Presentations

I Data Entry

I Certified (CMA, CNA, Blood & Airborne Pathogens, CPR, ECG, NIH) Professional Experience

Health Help, LLC Houston, TX

Client Service Representative (Contract) October 20t4 - July 2015 Client Service Representative (Full time) July 2015 - Present Process up to 80 calls a day from Medical Doctor Offices, and hospitals that need insurance approvals for diagnostic radiology, nuclear medicine and other highly technical procedures for their members through Humana and other medical payers as well as verify member's plans, benefit and HMO facility coverage. Provides excellent customer service, research and problem resolution for callers. Collect and accurately enter all patients'data to complete pre-authorization requirements or request additional information for clinical review. Assist in the orientation and training of up to 12 new client service representatives. Medix Staffing Solutions Houston, TX. September 2013 to February 2014/Patient Care Assistant (Contract)

Processed all incoming calls for the Pediatric Emergency Room, regarding emergency patients; performed vitalsign assessment, phlebotomy, collected and processed patient specimens. Performed EKG's on all patients and assisted with Lumbar Punctures procedures as needed. Assisted with the supervision of psychological patients and provided clerical and medical support during emergencies for all doctors, nurses and patient care assistants. Girlings Health Care, Houston, TX January 2010 to June 2014 Home Health Provider

Visited patient's homes to obtain and document vital signs. Assisted with personal hygiene procedures and performed general household maintenance as needed. Managed a caseload of approximately 5 patients who ranged from Pediatric to Senior Citizens. Assisted patients with acute, chronic and severe diagnosis. Clinical Trial Network, Houston, TX. September 2010 to July 2011 Medical Assistant Extern

Recruited patients for clinical trials and studies. Performed appointment scheduling, data entry, patient room assignments, vital signs assessments, ventpuncture, phlebotomy, injections and specimen collection. Also organized and participated in community health fairs and Disease Education Programs such as Diabetes and Asthma. Methodist Hospital, Houston, TX. May 2008 to October 2008 Clinical Patient Care Assistant/Unit Secretary

Served as first point of contract for incoming calls or department visitors. Prepared all schedules for renal surgeries for each dayto ensure adequate personnel were available and that equipment was ready. Greeted surgery patients, prepared them for surgery and verified patients' insurance. Assisted doctors, nurses and surgeons in preparing monitors, oxygen masks medication and surgicaltools for up to 10 surgeries per day. Stocked all surgical areas daily with supplies to ensure consistency and efficiency in the unit. St. Luke's Episcopal Hospital, Houston, TX. October 2005 - March 2008 Unit Secretary/ Patient Care Assistant

Responsible for taking all incoming calls into the uniU performed initial assessment of the callers needs to either resolve or conduct further research or transfer the call for additional assistance. Assisted doctors, nurses and patient care assistants with daily unit activities. Admitted and discharged patients. Entered doctor's orders, tests and procedures. Prepared charts and filed unit documents while answering calls for multiple staff personnel. Responded to patient call lightsforservice. Drew blood, checked vitalsigns, inserted catheters and discharged lV's. Ordered units'nourishments and department supplies. Served as co-chair for the Retention Committee, Unit Secretary Committee and Unit Secretary Task Force.

Southwest Memorial Hospital, Houston, TX. Sept 2001 - June 2003 Office Assistant lll Clinical Patient Care Assistant Answered phones, scheduled patient appointments and, verified insurance coverage. Assisted doctors, nurses, x-ray technicians and patients in the Breast Care Center with daily operational activities. Prepared patient charts for procedures such as mammograms, x-rays, ultra sounds, biopsies and bone densitytests; checked and documented patient's vital signs. Greeted and prepared patients for procedures and reviewed documents for signatures; escorted patientstotheappropriateareaforeachprocedure. Cleanedx-rayjacketsandreloadedwithfilm Education

MEDVANCE INSTITUTE - Houston, TX 201.1.

CertifiedMedicalAssistant GPA:3.81

HOUSTON COMMUNITY COLLEGE - Houston, TX

Associate of Science (ln progress)

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