Data Entry Service Assistant
Resume:
SUMMARY
Hardworking and knowledgeable PCU PL Auto Op Contact Center well-versed in using
scripts and personal expertise to address diverse customer concerns. Self-motivated and
Good conflict mediation and multitasking abilities.
Dedicated Security Supervisor adept in security monitoring procedures, including
surveillance equipment expertise. Proven history of operating with heightened
awareness and attention to detail with track record of alleviating risks and exercising
sound judgment in high-pressure situations.
SKILLS
19 Years of Excellent customer service
Leadership
19 Years of Microsoft office
Safety
6 Years of Supervision
Time management
Type 40 WPM
Verbal communication skills
CPR and Child CPR Training
Microsoft Office
Excelspreadsheets
Professional and mature
Call center operations
Customer communications
EXPERIENCE
Security Guard/shift supervisor
G4S security Solutions Apr 2001 to 2021
Spearheaded use of high-tech surveillance software to provide full security
coverage at State Farm.
Developed and implemented training methods to promote improved officer
performance.
Trained and managed staff of 50+ associates.
Supplied internal and external security within 50,000-square foot building with
7,000 to 10,000 State Farm employees and vendors.
Oversaw highly effective security team and managed scheduling and resource
allocation.
Trained new security officers on safety protocols and company standards.
Demonstrated ability to think fast and remain calm under pressure.
Underwriting Service Assistant/PCU PL Auto Op Contact Center
Bloomington, IL
State Farm Insurance Inc./ Sep 2020 to Jan 2021
Negotiated coverage, policy pricing and service delivery during meetings with
State Farm Agents.
Performed data entry functions to track information such as payments, account
updates and customer interactions.
Exceeded all team metric expectations each week.
Maintained positive working relationship with fellow staff and management.
Answered approximately 100 phone calls daily.
Sam Leman Auto Group
Sold cars from April 2021 to August 2021
Service Advisor from August 2021 to Current
Welcomed customers into the building and helped by asking question to get the customers cars fixed.
Called customers to approve work on their vehicles.
EDUCATION AND TRAINING
High School Diploma
Deland Weldon Highschool May 1997
Deland, IL
Leader of my highschool basketball and track team for 2 years.
REFERENCES
Christopher McDaniels, Co-Worker at G4S SECURITY SOLUTIONS
504 N. Vermillion Lexington, IL 61753
IAN SWAFFORD, FRIEND Edward Jones, Financial Advisor
416 Bradley Lane Normal, IL 61761
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