Customer Service Supply Chain

SAMANTHA KAUFMAN

*** ***** **** ****, *******, MISSOURI, 65616, US 417-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Versatile Sourcing Specialist with a proven track record of achieving challenging goals within tight deadlines.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements,

Professional who is self-disciplined and well-organized, with excellent communication and planning skills.

SKILLS

* Budgeting + Problem resolution

* Project organization + Team management

+ Process improvement + Documentation skills

+ Communications + Operational improvement

+ Supervision + Contract negotiation

« Regulatory compliance + Customer service

EDUCATION

High School // 1999

Christian American Homeschooling // Branson, MO

LPN // Some college (No degree)

Walters State Community College - Sevier Campus // Sevierville, TN

Accounting and Business Management // Some college (No degree)

Colorado Technical University // Branson Online

WORK HISTORY

Contracts Manager // June, 2000 to November, 2002

Club Wyndham Resort at Fairfield Glade // Sevierville, TN

+ Increased customer satisfaction by resolving financial issues for clients and the sales team

+ Was in charge of keeping track of all purchases

* Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

+ Had an excellent attendance record and was always on time for work

Resolutions Manager // July, 2001 to January, 2003

Bluegreen Resorts // Sevierville

+ Customer needs were identified and communicated to supply chain capacity and quality teams.

+ Oversaw a group of associates who dealt with the department's daily and complex requirements

+ Performed forecasting in order to identify potential changes and issues in the supply chain business.

+ Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands

Owner/Operator // January, 1996 to January, 2000

Sincere Specialties // Branson, MO

+ Logged all pertinent shift information on time, including driving hours and data to keep reports current.

* Created a business plan, processes, and procedures to provide customers with superior Service.

+ Developed and nurtured long-term customer relationships by projecting a professional corporate image and responding

quickly to issues.

* Created engaging sales copy and eye-catching graphics for creative client presentations

+ Updated logs with up-to-date and accurate information to meet internal and DOT recordkeeping requirements.

Owner/Operator // August, 2005 to August, 2022

Sincere Specialties // Branson, MO

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