LETICIA ANN GALINDO

***** ********* ** *** #***,

El Paso, TX 79936

adwedl@r.postjobfree.com

OBJECTIVE:

Seeking entry-level position to utilize my work experience, education, and training with an opportunity for career growth

EDUCATION:

Riverside High School 301 Midway, El Paso, TX, 79915, Diploma, June 1986

Computer Career Center 6105 Montana, El Paso, TX, 79925, Automated Accounting Certificate

January 1990

University of Phoenix- Santa Teresa Campus, NM, Bachelor of Science in Criminal Justice February 2012

WORK EXPERIENCE:

Self-Employed/Provider, 723 El Arco Dr, El Paso, TX 79907 07/2016-03/2022

• Prepare a care plan

• Assist with basic needs: bathing, preparing meals, washing clothes

• Provide Companionship

• Help with housekeeping

• Monitor and administer medications

Texas Health & Human Service Commission, 7904 Alameda, El Paso, TX 79915, Advisor I/ES Clerk III, 12/2008 – 06/2016

• Provide a variety of clerical support services in a service delivery office

• Provide clerical support to Texas Works Advisor staff

• Process mail, open and date stamp incoming applications and supporting documents

• Review applications for required signature, date, and supporting documents

• Log applications and assign completed applications for processing

• Return incomplete applications to clients and assists with completion when necessary

• Copy and return original documents upon request to clients/customers

• Respond to client inquiries and requests for state public assistance

• Answer telephones, schedule appointments with Advisors to determine eligibility

• Determine eligibility for Food Stamps and Medicaid Program

• Interview clients and determine benefits, verify case data

• Document information gathered from clients

• Explain program benefits and requirements

• Review eligibility for ongoing state public assistance services El Paso County Sheriff’s Office, 3850 Justice, El Paso, TX 79938 Identification & Records Clerk, 04/2003 – 11/2008

• Enter data information into computer

• Answer telephones, convey messages, and run errands

• Sort and distribute mail, order supplies, Photocopy documents, keep log of time and attendance

• Process jail work, assist customers with county criminal background checks, process fees for fingerprints and accident reports

YWCA-Child Care Management Services, 1600 Brown, El Paso, TX 79902, Eligibility Worker I, 11/2000 –04/2003

• Determine and document childcare eligibility

• Re-determine eligibility for clients whose eligibility is scheduled to end

• Provide childcare information and referral to clients

• Complete or update all client and case information in automated system

• Assess parent fees and process adjustments, following TDHS policies and document in client files and automated system

• Conduct and document client conferences regarding client priority and funding availability

• Provide information and /or referral for clients requesting daycare transfers following TDHS policies

SKILLS

Proficient in the following:

• Knowledge of Microsoft Word, Excel, PowerPoint, Outlook

• Knowledge of customer service request processing

• Knowledge of basic Accounting and transcription skills

• Knowledge of general office procedures and customer service/public relations practices

• and procedures

• Knowledge of basic telephone etiquette techniques

• Knowledge of department rules and regulations and other applicable regulations

• Knowledge of printers, faxes, copiers, calculators

• Ability to comprehend and express oneself orally, clearly, and concisely

• Bilingual (English /Spanish)

• Type 50 wpm, 10 key by touch

• Clear concise, courteous oral and written communications

• Ability to use sound judgment and problem-solving techniques

• Ability to work in a fast-paced environment and under pressure to meet deadlines with little or no supervision

REFERENCES:

• Furnished upon request

Contact this candidate