Service Representative Customer

Muhammad Qaisar Khan

Restaurant Branch Manager

Address: Rawalpindi Pakistan

Phone: +92-332-*******

E-mail: *********@*******.***

LinkedIn: https://www.linkedin.com/in/muhammad-qaisar-01721b Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Skilled Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Skills

Customer service awareness Excellent

Approachable Excellent

Strong team-builder Excellent

Problem Solving Skills Excellent

Interpersonal Skills Excellent

Soft Skills Excellent

Work History

2020 – Current Branch Manager

Ranchers Café - Saddar. Rawalpindi

Control over the food cost. from (59/63% to 49/52%)

Implemented service improvements to enhance sales cycle. (Sales increased almost 25-35%)

Maintained high standards of customer service during high-volume, fast, paced operations.

Consulted customers to boost product sales and services.

Engaged employees in business processes with positive motivational techniques.

Met deadlines by proactively managing individual and team tasks and streamlining processes.

Launched new training program to boost employee skills and staff retention rate 2018 – 2020 Floor Manager

Ranchers Café - Saddar. Rawalpindi

Maintained high standards of customer service during high-volume, fast, paced operations.

Resolved complaints promptly and professionally to ensure customer satisfaction.

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Managed team of 45-50 employees to maintain smooth-running operations of Restaurant floor.

Utilized (POS) Point-of Service computer system for automated order taking. 2013 – 2013 Customer Sales Executive, Customer Service Representative Ufone PTML

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally. Education

2019 – Current Master of Science (Mass Communication) Allama Iqbal Open University Islamabad, Pakistan

2008 – 2010 Bachelor of Arts (General Studies)

University of Malakand Malakand, KPK, Pakistan

2004 - 2007 Diploma of Associated Engineer (Electronics) Chakdara Polytechnic Institute Chakdara, Dir Lower, KPK, Pakistan 2001 – 2003 SSC (Science Education)

Government Higher Secondary School Batkhela - Batkhela, K.P.K, Pakistan Languages

Local Urdu, Punjabi, Pashto,

Foreign English.

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