Sales Associate Customer Service

MITSY

PRINCELL

Greenville, SC ***** +1-864-***-**** **********@*****.*** WWW: Bold Profile

PROFESSIONAL SUMMARY

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. SKILLS

• Dining Reservations

• Guest Flow

• Phone Inquiries

• Table Bussing

• Hospitality and Accommodation

• Interactive Communication Skills

WORK HISTORY

AUGUST 2022-NOVEMBER 2022

Server Assistant/Hostess Longhorn Steakhouse

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.

• Completed daily side work and opening and closing duties without fail.

• Monitored seating area and checked restrooms regularly to keep spotless.

• Rearranged tables and chairs for large parties and retrieved high chairs for children.

• Promoted business loyalty by fostering positive customer relationships. MAY 2022-AUGUST 2022

Hostess Red Robin Greenville, SC

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.

• Monitored seating area and checked restrooms regularly to keep spotless.

• Delivered pick-up and curbside orders to guests.

• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Provided patrons with estimated waiting times during peak service hours.

• Answered phone calls to take orders, give information and document reservations.

• Used cash registers and credit card machines to cash out customers.

• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Completed daily side work and opening and closing duties without fail. DECEMBER 2021-MARCH 2022

Hostess Cheddar's Scratch Kitchen Greenville, SC

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Monitored seating area and checked restrooms regularly to keep spotless.

• Accommodated special seating requests for guests to enhance satisfaction.

• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Provided patrons with estimated waiting times during peak service hours.

• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

• Minimized customer service complaints by expertly managing customer expectations during busy periods.

• Answered customer questions about hours, seating, and menu information.

• Rearranged tables and chairs for large parties and retrieved high chairs for children.

• Completed daily side work and opening and closing duties without fail. JUNE 2021-NOVEMBER 2021

Hostess Red Robin Greenville, SC

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.

• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Accommodated special seating requests for guests to enhance satisfaction.

• Monitored seating area and checked restrooms regularly to keep spotless.

• Provided patrons with estimated waiting times during peak service hours.

• Completed daily side work and opening and closing duties without fail. MARCH 2019-APRIL 2020

Retail Sales Associate Macy's Greenville, SC

• Built customer loyalty and retention by delivering excellent shopping experiences.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Developed strong rapport with customers and created positive impression of business.

• Recommended complementary purchases to customers, increasing revenue.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Managed efficient cash register operations.

MARCH 2013-AUGUST 2019

Retail Sales Associate Stein Mart Greenville, SC

• Built customer loyalty and retention by delivering excellent shopping experiences.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Maintained clean sales floor and straightened and faced merchandise.

• Managed efficient cash register operations.

• Listened to customer needs and desires to identify and recommend optimal products.

EDUCATION

High School Diploma

Shannon Forest Christian School, Greenville, SC

No Degree: General Studies

Greenville Technical College, Greenville, SC

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