Virtual Customer Service Representative

Experience

Education

SUSAN HORNE

Virtual Customer Service Representative

828-***-**** adwebr@r.postjobfree.com Lincolnton, NC 28092 Customer-focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Virtual Customer Service Representative

LIVEOPS., INC., Scottsdale, AZ

February 2023 - Present

• Resolved service, pricing and technical problems for customers by asking clear and specific questions.

• Navigated multiple computer systems, applications, and search tools to find information. Kept records of customer interactions or transactions to document details of inquiries, complaints and actions taken.

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Virtual Customer Service Representative/GBA

OMNI INTERACTIONS, Denver, CO

January 2021 - April 2021

Generated connection and developed rapport with customers to provide outstanding, personalized service.

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• Navigated multiple computer systems, applications, and search tools to find information.

• Developed inside and out knowledge of products to accurately answer customer questions. Virtual Customer Service Representative

LIVEOPS., INC., Scottsdale, AZ

January 2020 - April 2020

• Resolved service, pricing and technical problems for customers by asking clear and specific questions.

• Answered inbound calls from customers to assist with questions and requests. Kept records of customer interactions or transactions to document details of inquiries, complaints and actions taken.

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• Navigated multiple computer systems, applications, and search tools to find information. Virtual Customer Service Representative

LIVEOPS., INC., Scottsdale, AZ

January 2019 - April 2019

• Navigated multiple computer systems, applications, and search tools to find information.

• Assisted customers with billing problems or issues regarding account status.

• Referred grievances to designated departments for investigation. Skills

Certifications

Diploma In Word Processing/Secretarial

Salisbury Business College, Salisbury, NC

May 1987

High School Diploma

Northwest Cabarrus, Concord, NC

June 1985

• Online Chat

• Call Center Operations

• Client Rapport-Building

• Interaction Documentation

• Performance Goals

• Afh-K9qo ZpPEQbyh7HDlvdT6kCK

• AWMDPWzswvXBJORnlMQWLcUkYINH

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