Computer Operator Support Analyst

Stan Lee

**** ****** ******

Saint Paul, MN *****

651-***-****

********@*****.***

Summary of Qualifications

Dependable, self-motivated individual with experience in computer programming, training, and maintenance. Open-minded and decisive with an eagerness to learn new skills.

Computer Skills

• JAVA

• Python

• Visual Basic

• Job Control Language (JCL)

• SQL

• FORTAN

• MS Word, Excel, Access, Visio, PowerPoint, Windows XP & 2000

• Proficient in computer maintenance

Education

Bachelor of Science in Computer Information Science 05/2003 Minnesota State University – Mankato, MN

Course work in: Artificial Intelligence, Assembly Language, Database, Operating System, Software Engineering, System Analysis and Design, and Windows Programming

Related Experiences

Production Support Analyst

Assurant, Woodbury, MN 10/02/13 - 12/28/14

• Monitored of batch processing;

• Analyzed workflow;

• Allocated and reallocated online files and databases;

• Analyzed system performance;

• Performed batch job set up requests;

• Made recommendations for process and procedure improvements

• Responded to customer inquiries;

• Escalated and resolved batch job related issues;

• Started/stopped jobs from processing

• Provided support of data management processes and documentation;

• Made sure Service Level Agreements were met;

• Supported all aspects of Disaster Recovery testing;

• Provided source and evidence for internal/external audit tests;

• Supported weekend application implementations;

Senior Computer Operator

Assurant, Woodbury, MN 12/06/04 -

10/02/13

• Took on after-hour Major Incident Management role as an outage coordinator to document, escalate and resolve issues with support and customers;

• Served as helpdesk analyst to document, and escalating issues to support and customers;

• Maintained and updated operating procedures and standards;

• Allocated and over-seed the work of lower- level computer personnel;

• Diagnosed and troubleshoot system errors and equipment malfunctions;

• Monitored mainframe computer systems, servers (LAN/WAN), and Data Center Operations using MVS System Console, OMegamon, Netview,, HP Openview browser, Nimbus, HP Openview Service Desk, Datasite Browser, and Empirix;

• Monitored and troubleshooted network sites;

• Trained interns and operators on new and current tape procedures and operational tasks;

• Maintained and updated daily checklist;

• Performed IPL (Initial Program Load) on mainframe systems during software and hardware upgrades;

• Used CA7, MVS, and JES2 commands to perform tasks on system console

• Safeguarded security of personnel, equipment, and data files;

• Performed mainframe and server tape handling function such as mounting tapes, checking for drive intervention, job contention, and looking for tape information in SecureSync;

• Created tickets and called on system errors, Fire Calls, malfunction devices, and broken tapes using HP Open View Service Desk;

• Turned over daily checklist and reported any issues to next shift manager;

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