Customer Support Service

Skills

Payroll Management

Billing Management

Customer Service Management

Managed 500 + Employees

Vendor Management

KPI Management

Human Resource Experience

Warehouse Food & Safety

Sit Down Forklift

Process Improvement

Trainer

Tigerpaw

Quickbooks

AS400

COATS

KRONOS

ADP

TSS (Temporary Staffing Systems)

REQnet

Integrify

WMS Red Prairie

WMS Bluegrass

ACCUPLUS

Successfactor

AVIONTE

uATTEND

LEGION

Web Portal Time Keeping

Google Web Applications

Drop Box

Experience

IMC Services, Inc., Haltom City, TX Billing/Operations October 2020 to Present

-Facility maintenance and construction company

Producing over 800 invoices a month.

Taking and resolving invoice inquiries.

Auditing project costs with the provided pricing to ensure adequate billing of jobs.

Managing customer accounts, and contracts.

Collections on past due accounts.

Dispatching and scheduling of projects for daily service requests.

Process management between project managers and technicians.

Managed to streamline processes to increase workflow and production by 30%.

Directly assist owner in management task and innovative initiatives.

Developed new processes and tools to increase communication between internal and external positions.

Customized the existing service system to maximize its usage.

Developed reports in the service system for KPI tracking.

Balance Staffing, Stockton, CA Corporate Payroll/Invoicing Manager June 2017 to August 2020

-Staffing Firm

Managed the admin, payroll, and invoicing departments, a team of 25 employees directly, and up to 150 temporary employees while managing client-site projects.

Streamlined the existing processes, successfully organized job functions and tasks.

Cut department labor by approximately 45% within the first year of my employment.

Created and implemented effective processes and both interdepartmental and external departmental training.

Successfully minimized the number of errors and built strong communication between the departments company wide.

Oversaw more than 1 million payroll dollars paid, and over 3 million billed weekly.

Processed internal and external employee payroll. Including weekly and bi-weekly payroll schedules.

Assisted with the transition of payroll from a PEO company to all internally processed payrolls.

Managed all inquiries for both payroll and invoicing while implementing permanent resolves for issues and client requests.

Partnered with the accounts receivable department to assist with correcting prior billing errors and collecting owed dollars from customers.

Partnered with the Controller to ensure A/R, A/P, Payroll, and Taxes reconciled.

Processed payroll garnishments and court ordered medical benefit compliance.

Worked closely with clients to strengthen and develop business partnerships.

Managed multiple improvement projects for Client sites and various other projects needing my involvement.

XPO Logistics –Tracy, CA Admin/Operations Assistant September 2014 to June 2017

-Distribution company for Pepsico & Ghirardelli Chocolates

Created and implemented effective processes to improve customer service and customer support.

Communicated with the customer and teamed up with the management staff to correct any inefficiencies in service.

Maintained, monitored, and controlled SOX compliance for the customer.

Closely monitored all communications between our customer and logistics team to ensure thorough follow up.

Managed employee relations, payroll, recruiting, employee terminations, training, performance-based and attendance coaching.

Audited and managed California Labor Law Compliance, and the labor planning.

Created and maintained KPI reports for upper management.

Observed warehouse staff performing job functions safely and immediately correcting unsafe behaviors.

Assisted the Vice President, General Manager, and Department Managers with training to the Supervisors and Leads.

Monitored and delegated operational tasks for accuracy and completion.

Performed regular facility audits to point out areas with improvement opportunities, inspect customer products for handling quality.

Involved in all safety and quality audits for the facility and customer.

Performed forklift evaluations, and safety training.

Managed external customer shipping and receiving, to include inventory management.

Education

University of Phoenix – Phoenix, AZ (Currently attending) BS in Accounting

AA with a concentration in Business Fundamentals

Andon College - Stockton, CA (Graduated 2004, with honors) Medical Assisting Certificate

Venture Academy - Stockton, CA (Graduated 2003) High School Diploma

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