FunctionalResume_******_Professional.doc (*/**/***2) Page 1 of 2

Dennis g. Miller

Objective: I am seeking permanent, FT, “career business development”, in an environment that actively promotes teamwork, stability and growth. I need a solid launch pad where my skills may be put to the test! I have extensive experience in Internet Development, Business Model

[Building, Branding & Customer Base Mgmt] imbued with Design, CS, Tech, e-User, Instructional AND professional F&B/Hospitality viabilities. Education: University Of Louisville Louisville, KY Math, Physics & Computer Science 1987

Western Kentucky University Bowling Green, KY

Math, Physics & Computer Science 1985-1986

Summary of Qualifications:

• Proficient authoring and oratory skills.

• Expert level MS Office user (all components). Prior Software Instructor.

• Typing: 70-80 wpm. Data Entry: Alpha & 10-Key.

• Database design, development and integration (Access, SQL, DBase).

• Enjoy challenges of change and goal oriented in more static production activities. Able to look at the big picture and optimize processes for optimum results.

• Excellent office automation skills and very meticulous and organized. Professional Experience:

Office Manager / Word Processor / Technical Writer

Call processing utilizing several phone systems.

Directing calls, processing orders, troubleshooting, messaging.

Making travel arrangements (flight, auto, lodging) for sales representatives.

Creating, managing and dealing with all documents in office process for sales representatives.

Proofing and creating flight manual data.

Reverse engineering web database programs and writing design manuals for programmers.

Computer operations included word processing, spreadsheets, contacts databases and macro programming for automating tasks. Customer Service / Call Center Agent

Telephone support/sales for broadband and telephone services.

Answering 120 inbound calls per day for orders, questions, tracking.

Outbound calls to vendors, placing service calls and follow-ups.

Handling customer technical problems or business relations issues. FunctionalResume_220819_Professional.doc (8/19/2022) Page 2 of 2 Dennis g. Miller

Creative Services Manager

Designed and produced: collateral materials, products, packaging, visuals.

Communicated with vendors for printing, specifications, deadlines, changes.

Developed corporate web presence.

Directly involved with officers of company on daily basis in decision-making.

Computer operations included word processing, design, Internet, databases for business associates.

Project Manager / Web Developer

Liaison between Sales, Corporate Officers, Design and Developers for multiple web projects.

Project management using MS Project to synchronize departments and timelines.

Maintained relations with client needs, changes and implementing with teams.

Involved in all facets of web business operations: conceptualizations, mock-ups, modeling, design, development, implementation, marketing and reporting. Categorical Work History:

(may be provided chronological)

(Call Center / Relationship)

Call Center Agent DialAmerica Charleston, SC 02/17 – 09/17 Tier-II Technical Support Rep. Insight Communications Louisville, KY 09/10 – 04/11 Customer Service Representative United Parcel Services Westborough, MA 08/88 – 06/90 Office Manager/Sales Reservations Rx Technologies Las Vegas, NV 02/02 – 08/02 Certified Nursing Assistant Golden Living Ctrs-Camelot Louisville, KY 12/09 – 04/10

(Office / Productivity)

Office Manager American Industrial Corp. Louisville, KY 03/93 – 07/95 Procurement Department Manager C&I Engineering Louisville, KY 11/91 – 06/92 Claims Specialist Resource One Med Billing Columbia, SC 11/21 – 08/22 Purchasing Services Clerk State Mutual Companies Worcester, MA 07/90 – 01/91

(Technical / Design)

Technical Writer Kindred Healthcare Louisville, KY 10/02 – 01/03 Creative Services Manager Journey Telecom Van Nuys, CA 05/97 – 04/98 Project Liaison Guthy Renker Westwood, CA 07/00 – 09/00 Web Programmer Keysoft International Cerritos, CA 10/98 – 03/99 References: Professional and Personal references will be forwarded upon formal request.