Associate Administrative Customer Service

Allen L. Scott

*********@*****.*** 724-***-****

SUMMARY OF SKILLS

Strong interpersonal skills and communication skills.

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Enthusiastic and experienced at providing exceptional customer service by rapport building techniques.

Employment History

Gethsemane Ministries Garner, NC 3/2019 - current

Sr. Pastor

Gospel Harvest Church – Volunteer

Associate Administrative Pastor Bolton, NC 1/2011 to 6/2014

Human Service Center

Vocational Assistant/Vocational Aide New Castle, PA 6/08 to 10/09

Responsible for supervision clients with mental health issues during vocational and recreational activities.

Serve as point of contact person in absence of Supervisor.

Provide recreational activities to aid and help clients meet prescribed treatment objectives.

Comprehensive Children’s Services

Theraputic Staff Support New Castle, PA 8/05 to 12/06

Provide learning support to at risk children in school and community.

Work with Behavioral Specialist to customize a plan to meet the physical and social needs of the children.

Slippery Rock University/Americorp

Community Organizer New Castle, PA 11/2004 to 3/2005

Planned organized and coordinated initiatives that increased the number of volunteers in community organizations.

Study and assessed strengths and weaknesses of existing resources to address critical issues in community.

Work with disadvantaged youth to enhance their quality of life through citywide taskforce groups or other collaborative ventures.

Ebenezer Church of God in Christ

Youth Pastor New Castle, Pennsylvania 1995 to 12/2009

Work with area business to obtain employment opportunities for teens 16 and up.

Counsel and mentor youth in church and surrounding community.

Responsible for recruitment and retention of teens in Youth Ministries Department.

Organize and facilitate weekly meetings with large and small groups.

Develop student leaders by conducting workshops and presentations.

Plan outreach events targeted to reach inner city teenagers and parents.

Develop and present proposals to local community agencies to procure funding for community planned events.

Increased teen participation by 60% within one year.

Collaborate with community churches in sponsoring outreach events, rap sessions and recreational activities for youth.

Scott’s Day Care New Castle, PA 1997 to 2004

Supervisor

Worked with local business to provide parents with employment opportunities while assisting and developing career paths.

Designed and implemented age appropriate programs for children.

Provided assistance to children ages one thru thirteen.

Recruited new business for company

Scheduled, hired, trained new employees.

Provided parents with job leads while assisting in developing career paths.

Straightway Tours New Castle, PA 1992-8/2009

Office Manager

Supervised 10 plus employees.

Recorded incoming receipts and outgoing expenditures, prepared quarterly and yearly tax documents.

Responsible for all aspects of employee recruiting, hiring and training.

Instrumental in creating revenue for company through extensive advertising and networking.

Handled customer complaints with professionalism and positive attitude in fast paced, stressful situations.

Provided excellent customer service by telephone and in person.

Dispatch buses, schedule drug screenings, maintain bus cleaning schedule, answer phones, give quotes, and organize tours.

EDUCATION Geneva College -2004 Beaver Falls, PA

Bachelor of Science – Community Ministry

Geneva College-2002 Beaver Falls, PA

Associate of Science – Urban Ministries

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