YK

YASMINE KING

adwe4e@r.postjobfree.com 601-***-**** Murfreesboro, TN 37128

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Conflict Mediation

Data Evaluation

Calm and Professional Under Pressure

Verbal and Written Communication

Data Entry

Multitasking and Prioritization

Order and Refund Processing

Building Customer Trust and Loyalty

De-escalation Techniques

Creative Problem Solving

Upbeat and Positive Personality

Courteous with Strong Service Mindset

Efficient and Detail-Oriented

Customer Data Confidentiality

Capital One

Customer Care Professional Banking

12/2022 - Current

Educated customers where applicable to alleviate need for future contact. De-escalated customer issues with proven conflict mediation and problem- solving abilities.

Audited customer account information to identify issues and develop solutions.

Documented customer correspondence in CRM to track requests, problems and solutions.

Promoted product offerings to drive growth and exceed benchmarks. Built sustainable relationships and trust with customer accounts through open and interactive communication.

Shiftkey Murfreesboro, TN

Certified Nursing Assistant

01/2021 - Current

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Assisted residents with bathing and dressing to promote personal hygiene. Helped residents walk with or without self-help devices. Managed and maintained patient rooms, shared-living areas and nursing stations.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Quality Home Health Care McComb, MS

Certified Nursing Assistant

02/2020 - 12/2022

Gathering medical supplies

Grooming patients by brushing teeth, hair, and shaving them Summary

Skills

Experience

Checking vital signs

Feeding patients and documenting their food &liquid intake Maximus Bogalusa, LA

CustomerService Representative

08/2021 - 03/2022

Explain Medicare Benefits

Provided assistance for Medicare recipients

Updated confidential records in a timely manner

Obtained social security numbers and Medicare IDnumbers Oversaw quality control to identify inconsistencies and malfunctions. Worked closely with human resources to support employee management and organizational planning.

Walmart Columbia, MS

Sales Associate

06/2016 - 12/2016

Trained new employees

Organized merchandise in computer system

Managed financial transactions and handled money

Provided exceptional customer service

Maintained the overall presentation of the store

Assisted with the preparation and served food to customers The University of Southern Mississippi Hattiesburg, MS Bachelorof Arts in Criminal Justice, Psychology

05/2021

GPA: 3.8/ 4.0

Forensic Science Society,USM USM Alumni Order of the Eastern Star, Treasurer Children of the Palace Certifications:

Standard CPR/AEDCertification June 2018

Microsoft Office Certified May 2016

BLSCertification June 2021

Certified Nursing Assistant- MS, LA, TN, MO, IL, CO, KY Education and Training

Activities and Honors

Accomplishments

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