Patricia A. Fields

adwe2x@r.postjobfree.com

*** ********** **.

Salisbury, NC 28146

704-***-****

PROFESSIONAL SUMMARY

Friendly and interactive with the ability to work in a fast paced setting. As well as excellent communication, time management skills and handles tasks with accuracy and efficiently.

Interested in a position that will challenge and utilize my diverse talents and accomplishments.

Skills

Customer Service for over 20 years

Data Entry

Microsoft Office

Interpersonal, Verbal/Non, & Written Communication

Typing/Word Processing 50 wpm

Reliability

Organizational Skills

Adaptability

Work Ethic

Intermediate computer

Prioritization

Ambitious

Creativity

Teamwork

Delegating Tasks

WORK EXPERIENCE

Vendors Supply Company

Salisbury, NC

Customer Service Representative

09/21-4/23

●Answering the phone quickly, pleasantly, and professionally

●Taking live orders, data entry of orders via email, fax, and online

●Data entry into spreadsheets and company software

●Sorting, making changes on orders, and organizing deliveries daily

●General Customer service representative duties ex: filing, emailing, faxing,

Westrock Coffee (formerly S&D)

Concord,NC

Customer Service Representative

2/18-4/20

●Dispatching service to Route & 3rd party locations throughout the U.S.

●Entering data to provide information for service & invoicing purposes

●Customer service duties call & verifying customer received service

●Entering invoices for accounts payable

●Sending & receiving emails through outlook

●Creating quote approvals in word & excel documents

●In office and remote

Decision Path Agency

Concord, NC

3/17-2/18

Invoice Entry Associate

●Data entry of service invoices into software accurately and efficiently

●Learned new software quickly

●Scanning documents and attaching to files

●Searched and found answers for problem invoices

●Worked with team to finish the invoices by month end

●Contacted serviceman and salesman via phone & email

●In person and remote

UPS

Kannapolis, NC

11/16-12/16 & 1/17-3/17

Driver Helper Coordinator/Package Center Associate/

●Data entry skills and capable of learning new software quickly

●Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints

●Constant communication with drivers and supervisors.

●Filing & keeping updated information electronically and paperwork.

●Track packages and pickups to ensure timely and proper delivery.

●Dispatch helpers to help UPS drivers.

●Answering phones, helping customer concerns, and tracking packages.

●Assisting office personnel with dispatching drivers.

Quick Copy Print Shop

324 E. Fisher St.

Salisbury, NC 28144

3//15 to 8/16

Customer Service Representative

●Operate office machines, such as all in one printers, fax machines, and computers.

●Communicate with customers to answer questions, disseminate or explain information,

take orders, and address complaints.

●Maintaining certain customer accounts, sales calls and in-person.

●Updating the website with content and producing content for the website.

●Some graphics creating and editing

●Secretarial duties include but limited to: answering phones, filing, and scheduling jobs.

Home Town Furniture

322 S. Main St.

Salisbury, NC 28144

5/98-3/15

Office Manager, Salesperson, and Financial Advisor

●Directed and coordinated activities of businesses concerned with the pricing, sales, or

distribution of products.

●Perform sales floor work, such as greeting or assisting customers or taking inventory.

●Administer online purchasing systems.

●Prepare bank deposits by counting down drawer at the end of the day, verifying and balancing

receipts, and sending cash, checks, or other forms of payment to banks.

●Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers on computers.

●Write, design, and edit web page content, and produce content using the Weebly website.

●Scheduled deliveries and repairs and conferred with delivery drivers about directions and concerns from customers.

EDUCATION

Rowan Cabarrus Community College Salisbury, NC

AA Medical Office Administration 2009

Coding & Billing Certification 2017

BLS for Healthcare Providers Certification 12/2017

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