Service Agent Verification Specialist

Katty Carolina Amoreti Rodríguez

San Bruno, California 94066, Tel. 650-***-****

Email: ***************@*****.***

Education

(April 2017) Advance Excel (Inatec-Masaya)

(February 2012) Postgraduate course in Strategic Sales Management (UPOLI)

(March 2006 to 2011) Degree in Business Administration (UPOLI)

(2015- 2016) English Course (MASINFA)

Professional Summary

I’m a hard worker and a very organized person with high responsibility levels.

I have four years of experience in customer service and two years in the back office and one year in the medical industry.

Skills:

Teamwork: Enjoy working with others. I‘ve volunteered to help church members with cooking, cleaning, and food preparation when we have different activities.

Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span.

Bilingual: English - Advance level; Spanish: Native. Able to provide clear customer service in both languages

Memorized all company products and services to be able to answer all customer questions quickly and efficiently.

Receive source data such as customer names, addresses and phone numbers and enter data into various customer service software.

Able to set up a laptop, headphones, microphones, Skype or any other.

Remain cool during heated exchanges with irate clients and reach a peaceful resolution.

Work History:

Teleperformance: (August 2021- April 2022)

Customer service in Door Dash campaign.

Tri Source International (TSI) - (October 2018- January 2020)

Nation Wide Medical Campaign

I have been working on this campaign in 3 different departments:

INTAKE: creating files and new accounts for patients who qualify for Medicare and Private insurance.

VERIFICATION: call clients’ Insurance companies and facilities requesting medical information.

MEDICAL RECORDS ANALYST: I review patients’ medical records looking for the required information to approve the Durable medical equipment for sleep apnea.

Easy Breathe Inc. Campaign

Verification Specialist: Called different insurances companies to verify patient’s eligibility and benefits.

Accedo Technologies (February 2017 – August 2018)

Legal Assistant (Back Office Campaign): I used to work in a verification department where we called clients to verify personal and medical information to obtain medical records from different facilities.

SITEL Nicaragua (November 2015-January 2017)

Customer Service Agent in MoneyGram Campaign: Assisted clients with their money transfers and provide information about the company and services we offered.

Management Assistant in Alexandra Store (January 2014-January 2015)

REFERENCES:

Justo Mendieta- 415-***-****

Erik Marenco- 650-***-****

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