Customer Service Support Assistant
Resume:
Rhonda L. Nixon-Arney
Plainfield, IN 46168
adwdzq@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Department of Veteran Affairs Indianapolis, IN United States
Advanced Medical Support Assistant-80 hrs/2wks 09-2021 – 03-2023
Adheres to VA policies, procedures and standards
Communicate with Non VA medical facilities
Facilitates /processes secure messaging with the patient and with the team
Schedules follow-up appointments after doctor visits
Participates in team huddles and team meetings to manage and plan patient care
Manage priorities and deadlines
Adjusts the flow and sequencing of the work to meet team and patient needs
Enters appropriate information into the electronic records
Monitors pre-appointment requirements to ensure readiness for patients’ visits and procedures
Provides input in meetings to help with operational issues and procedures
Performs administrative follow-up actions
Communicate with medical team to ensure continuity of care
Evaluates patient information and clinic schedule list to determine whether patients are vested
Communicates with providers of Non VA facilities paperwork upon admission
Knowledgeable of processes/procedures for Decedent Affairs
Provides on the job training to new MSA’s and employee shadowing
Schedules Consults
Send unable to contact letters and visit reminders
Schedules return to clinic orders
Schedules recall appointments
Respond to secured messages
Cancel orders via vetext
Cancel orders and reschedule as provider call off work
Department of Veteran Affairs Indianapolis, IN United States
Medical Support Assistant-80hrs/2wks 08-2019 – 09-2021
Adheres to VA policies, procedures and standards
Communicate with Non VA medical facilities
Facilitates /processes secure messaging with the patient and with the team
Schedules follow-up appointments after discharge
Participates in team huddles and team meetings to manage and plan patient care
Manage priorities and deadlines
Adjusts the flow and sequencing of the work to meet team and patient needs
Enters appropriate information into the electronic records
Monitors pre-appointment requirements to ensure readiness for patients’ visits and procedures
Provides input in meetings to help with operational issues and procedures
Performs administrative follow-up actions
Communicate with medical team to ensure continuity of care
Evaluates patient information and clinic schedule list to determine whether patients are vested
Communicates with providers of Non VA facilities paperwork upon admission
Knowledgeable of processes/procedures for Decedent Affairs
Provides on the job training to new MSA’s and employee shadowing
Department of Veteran Affairs Indianapolis, IN United States
Nursing Assistant-80hrs/2wks 04- 2018 - 08-2019
Adheres to VA policies, procedures, and standards
Provided on the job training for new Nursing Assistants employees
Customer service to include providing face to face customer service
Assist with Patient Educations, personal car, environmental care and safety
Assist with technical Nursing Treatments under the supervision of the RN
Provides routine hygienic/activities for daily living care
Department of Veterans Affairs Indianapolis, IN United States
Health Technician/Blood Draw 80hrs/2wks. 11- 2008 – 04-2018
Adheres to VA policies, procedures and standards.
Provided on the job training for new Phlebotomy employees
Customer service to include answering phone calls, checking in patients
Directing patients to appointments
Employee Drug Screening, ABG’s, Blood Cultures, Routine Blood Draws
Daily Report of blood draws, Maintained education board
Worked with Primary Care Clinic to obtain orders for the patients
EDUCATION
BEN DAVIS HIGH SCHOOL Indianapolis, IN
High School Diploma, May 1983
Kaplan College Indianapolis, IN
Medical Assisting 08- 2008
ADDITIONAL SKILLS
TMS/MSA Training
Confident with CPRS, DHCP and Vista systems
CPR license
VA sent me to a training center in Minnesota to be trained for Drug Screens, in return I became a Trainer for the VA in Michigan and Indianapolis.
Trained other CNA’s
References
Amanda Hamilton
Nurse
VA Medical Center
Leila Nelson
Medical Support Assistant
VA Medical Center
Martita Wampler
Nurse
VA Medical Center
Ginine Klemme
Educator (old supervisor)
VA Medical Center
Timothy Spaulding
Chief Patient Care Services Inpatient (old Supervisor)
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