Sales Associate Time Delivery

Bruce A. Gappa

**** ***** *** **, *** Lake, MN

507-***-****, *******@******.***

Summary

Experienced sales professional with a proven track record of success in maintenance and logistics. Possessing a strong background in personnel management, shipping and receiving, facility management, and customer service. As a military veteran with a history of advancement, I am a self-starter with a robust work ethic and a burning desire to grow within an organization.

Professional Experience

United Rentals – Little Canada, MN

Delivery and Customer Representative February 2020 – March 2023

• Develop and maintain relationships with key decision-makers and influencers.

• Analyze market trends to identify new opportunities and improve sales strategies.

• Collaborate with internal teams to ensure customer satisfaction and retention.

• Conduct product demonstrations and provide technical expertise to customers.

Sunbelt Rentals – Minneapolis, MN April 2018 – February 2020

Sales Associate

• Assisted customers in selecting the right equipment for their needs and budget.

• Managed customer accounts and orders, ensuring on-time delivery and pick-up.

• Resolved customer issues and complaints to ensure customer satisfaction.

• Collaborated with internal teams to improve sales processes and meet revenue targets.

• Provided technical expertise and training to customers.

Gappa Transport – Cannon Falls, MN June 2011 – April 2018

Owner/Operator Trucking Company

• Managed a team of drivers and support staff, overseeing personnel and equipment management.

• Developed and maintained relationships with customers to ensure repeat business and referrals.

• Identified opportunities for growth and expansion in new markets.

• Managed financials, accounting, and billing for the company.

• Negotiated with vendors and suppliers to ensure cost-effective operations.

Pase Group - Massman – Eagan, MN August 2010 – June 2011

Shipping/Receiving Clerk

• Negotiated with vendors to optimize shipping costs.

• Managed inventory: counted, restocked, communicated with purchasing to determine needs.

• Verified and kept records on incoming and outgoing shipments.

• Prepared and scheduled items for shipment

• Utilized QuickBooks to reconcile physical inventory to general ledger.

• Operated forklift and pallet jack for loading and unloading inventory for outgoing and incoming shipments.

United States Air Force November 1998 – November 2009

Staff Sergeant (E-5)

Aircraft Structural Maintenance Craftsman

Eielson AFB, Alaska July 2005 – November 2009

• Supervised crew of 8 responsible for maintenance of aircraft structure including fabrication, repair, and corrosion control.

• Inventory control and management

Effectively managed facility operations, ensuring compliance with all relevant regulations, as well as overseeing hazardous materials and waste management procedures.

Strong proficiency in inventory and materials management, optimizing supply chain efficiency and cost-effectiveness.

Aircraft Structural Maintenance Journeyman

Yotota AB, Japan Nov 1998 – June 2005

• Team lead in starting and selecting manning for new aircraft paint refurbishment section

• Responsible for maintenance of aircraft structure including fabrication, repair, and corrosion control.

• Materials worked with included metals, advanced composites, plastics, and bonded structures.

• Other responsibilities included facility management, hazmat/Haz waste management, inventory, and materials management.

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