Service Representative Line Worker
Resume:
Khaniyrhe Crawford
Aubrey, TX, *****
***********@******.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
DraftKings - St. Louis, MO June 2020 to January 2023
Makes and receive calls for selling and promoting products or services.
Responds to customer inquiries using standard scripts, dialogues, or talking points.
Being a Customer Service Representative processes routine requests for information or services and transfers complex requests to support teams.
Obtains new orders and closes pending sales for products or services.
identifies opportunities to upsell additional products and tracks prospect interactions in the system.
CSR - McDonald's - Granite City, IL November 2018 to May 2020
Responds to customer contacts received via incoming calls, Internet, email or white mail in a professional manner to meet or exceed client expectations.
Responds to customers with provided and approved verbiage.
Handles a variety of complaints, inquiries, and praises following established criteria.
Operates with discretion within defined parameters.
Performs assigned clerical duties to enhance departmental operations.
Line Worker
Action Logistics - Edwardsville, IL July 2017 to August 2018
Compiles carrier and route assignments.
Tracks, traces, and updates the status of shipments.
Successfully conducts and completes all assigned trainings.
Participates in continuous improvement training and trains others.
Oversees hazardous waste storage areas, hazardous waste documentation, equipment, and procedures.
Education:
High school diploma
Granite City High School 2021 Il
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