Douglas Hindle

Professional Experience

ALG Vacations, Dec 2002 - Feb 2023

Newtown Square, PA

Desk Side Support Technician,

Computer support both on-site and remote for desktops and laptops.

Migrating Windows 7 to Windows 10 computers.

Cell Phone support iPhone Android using Meraki - MDM.

SCCM used for imaging.

Limited OSX support.

Organized 3rd party support for repairs of printers, desktops. and laptops.

Support calls tracked using Remedy from BMC then Cherwell.

ALGV uses Active Directory & Azure domain environment.

Travel to remote sites to start up or troubleshoot issues.

Limited server support for remote RDP clients. Server team controls servers.

Account creation, deletion, modifications, and password resets in a variety of systems. (SAP AD Domino)

Maintaining reports for the department.

Purchasing lead for department.

Maintained licensing agreements with third party vendors.

Remote control and imaging through Symantec Endpoint Management (Altiris) 6.9 and 7.1.

Created scripted software deployments through Altiris.

Able to imbed VBScripting within Altiris to deliver robust software options.

Company changed to outsourced Helpdesk. At times employed by outsource company.

Power Modules, Inc FT 1983 – Dec 2002

Norristown, PA

Network Administrator

Responsible for computer administration for a small business of 20-25 employees.

Windows NT4.5 SBS network. (Single Server)

Administering all changes concerning equipment and user connectivity to the network.

Delivered standardized computer stations.

Responsible for building wiring.

Maintained all existing equipment. Set up Laptops for outside sales force. Custom departmental reports.

Maintained in-house exchange email server.

Maintain AT&T Merlin Legend phone system. OS:95/98/2000/NT4.0 /SBS4.5 /EXCHANGE5.5/BackupExec7.3 /PC-Anywhere

Helpdesk

User orientation of all employees. Answer all system related questions.

Applications include: Office97/Office2000/RealWorld Accounting

Electronic Technician

Component level PC board repair. Repairing temperature controls.

Debug and repair of temperature control panels.

Travel to remote sites to troubleshoot issues.

Education

Drexel University/New Horizon 1999 – Jul 2000

King of Prussia, PA

Microsoft Certification MCP since 2000

Contact Info:

Douglas A Hindle

61 Cedar Court

Limerick. PA 19468

610-***-****

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