AMINAT F. JIMOH
Phone no: 281-***-**** Email: adwdu9@r.postjobfree.com
SUMMARY
An experienced and forward-thinking highly motivated Customer Service Representative in a highly productive in team environments as well as working independently. Innovative problem- solver with a commitment to achieve and exceed goals set forth by customers and management. I am an energetic, enthusiastic, motivated and self-driven individual with first class interpersonal relationship and good communication skills. I have a mind set on set goals and the ability to work under pressure and any type of condition or weather. KNOWLEDGE, SKILLS AND ABILITIES
• Advanced computer skills including Microsoft Office applications
• Excellent written and verbal communication skills
• Good analytical skills
• High level of professionalism, empathy, and courtesy
• Comfortable working in a team environment or independently PROFESSIONAL EXPERIENCE
Customer Service Representative Jan 2022 – till date Innglo Global shipping Houston, TX
• Generated sales orders by processing purchase orders for over 60 domestic and international distributors.
• Performed contract review of purchase orders and verify pricing is accurate.
• Audited all purchase orders for shipping/export compliance.
• Assisted customers with questions regarding changes to their orders.
• Ensured all purchase orders related information was saved in the Distributor Maintenance System and available for auditing purposes.
• Used job cost system to fill out WIP reports.
• I used Genesys for daily activities
• Avaya for my phone calls
• Successfully manages the tracking of all open purchase orders for select departments and vendors.
• Maintains PO's by ensuring that aged PO's are systematically cleared, and balances are accounted for.
• Maintains consistent communication with vendors to ensure that any change in availability of a product is proactively communicated to the buying offices.
• Demonstrates a strong customer-service focus in day-to-day work through prioritizing advertisement items and items of interest.
Call Center Representative May 2019 – Dec 2021
OONE professional solution Houston, TX
• Handle 250+ inbound calls per week, answering customer inquiries and resolving issues
• Track trends in customer feedback and collaborate with management to determine the root cause of issues
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
• Listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
• Ensured customers have good shopping experiences whenever they are in the store.
• Engaged customers in discussions in order to know the specifics of each customer to provide great customer experience.
• The use SAP for the tracking.
• Cisco phone for the day to day calling.
• Working with customers via both email and chat.
• Provided advice on the areas that needed to be improved upon.
• Ensured that our work environment is always healthy and neat.
• Escalated issues to supervisors and managers, as the need be. Customer Service Representative Apr 2018– Apr 2019 CONDUENT Houston, TX
• Provide support to Cox Communications customers with their accounts.
• Provide troubleshooting assistance to Cox Communications customers.
• Maintain a high level of world class customer service/professionalism to a wide range of Cox Communications customers.
• Recommend products that best suits Cox Communications customers.
• Working technical support to help Cox Communication customers in resolving any issues with their services.
• Make sales for Cox Communications.
• Setting up work orders to establish new services for Cox Communication customers.
• Modifying Cox Communications customers' existing work orders or services to meet the customers' needs and requirements.
• Talks to Cox Communications customers over the phone to resolve their questions or concerns.
• Maintain and update Cox Communications customers' information as necessary.
• Calmly attempts to resolve and de-escalate any issues.
• Escalate calls to supervisor when necessary and appropriate.
• Respond to requests for assistance and/or possible processing of credit card authorizations.
• Provide feedback reports on calls.
• Upsells to Cox Communications customers as necessary. Tax Preparer Dec 2016 - Apr 2018
KENNEDY TAX SERVICE Houston, TX
• Conducting face-to-face tax interviews with clients.
• Preparing, complete and accurate tax returns.
• Generating business growth, increasing client retention and offering additional products and services.
• Providing IRS audit support.
• Mentoring and supporting teammates.
EDUCATION
West African Senior School Certificate. Lagos, Nigeria December2000 High School Diploma