Alena Cookieanos

* ******** *****

Pooler, GA ***22

912-***-****

adwdtp@r.postjobfree.com

SUMMARY: Dedicated Customer Service/ Front Desk Representative motivated to maintain customer satisfaction and contribution to company success.

SKILLS

Customer Service Data Entry Microsoft Office Microsoft Excel Microsoft Word Inbound/Outbound Calls Some Medical Systems

WORK EXPERIENCE

Kolter Solutions/Healthfirst August 2022 to Present

EFT Specialist

● Answered inbound calls from provider offices.

●Made occasional outbound calls to banks as well as business providers.

●Provided customer service while answering patient and provider inquiries.

●Assisted providers and patients with filling out required forms and navigating website

●Data entry

Chatham County Health Department (DPH) March 2022 to July 2022

Administrative Assistant

●Scheduling new appointments and follow-up appointments.

●Checking in patients.

●Provided customer service at the face of the building.

●Assisted patients with filling out important medical information on forms.

●Data entry for GRITS.

●Updated patient information on the computer.

Kids First Pediatrics March 2021 to March 2022

Medical Receptionist

●Scheduled appointments for new and existing patients.

●Created patient charts for the doctors.

●Answered inbound calls and issued outbound calls.

●Provided customer service at the front desk of the facility.

●Assisted patients with signing in and filling out their forms.

●Scanned forms as well as printing.

Pet Supermarket March 2020 to March 2021

Customer Service/Front Counter

●Provided support as a customer service /front desk representative.

●Assisted customers with identification of products and locating merchandise.

●Interacted with customers to answer inquiries and solve problems regarding products.

●Answered inbound calls regarding scheduling and re-scheduling appointments.

●Responsible for greeting and answering all call in a pleasant and polite manner.

Magenta Health Care February 2019 to February 2020

Front Desk Representative

●Provided support as a front desk representative.

●Answered inbound and made outbound calls to set appointments.

●Copied customers documents and verified demographic information.

●Responsible for forwarding calls, taking messages, and cancelling appointments.

●Preformed all other duties as required.

Boles Global Telepsychiatry July 2018 to December 2018

Receptionist Assistant

●Provided customer service as a receptionist assistant for a mental therapy office.

●Made copies of documents and secured files.

●Typed form letter for clients and mailed out to other facilities.

●Made outbound calls to schedule appointments for all clients.

●Preformed all other duties as required.

EDUCATION

Valdosta State University August 2018 to present

Criminology

Jenkins High School May 2018

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