Data Entry Front Desk
Resume:
Alena Cookieanos
Pooler, GA ***22
**********.*****@*****.***
SUMMARY: Dedicated Customer Service/ Front Desk Representative motivated to maintain customer satisfaction and contribution to company success.
SKILLS
Customer Service Data Entry Microsoft Office Microsoft Excel Microsoft Word Inbound/Outbound Calls Some Medical Systems
WORK EXPERIENCE
Kolter Solutions/Healthfirst August 2022 to Present
EFT Specialist
● Answered inbound calls from provider offices.
●Made occasional outbound calls to banks as well as business providers.
●Provided customer service while answering patient and provider inquiries.
●Assisted providers and patients with filling out required forms and navigating website
●Data entry
Chatham County Health Department (DPH) March 2022 to July 2022
Administrative Assistant
●Scheduling new appointments and follow-up appointments.
●Checking in patients.
●Provided customer service at the face of the building.
●Assisted patients with filling out important medical information on forms.
●Data entry for GRITS.
●Updated patient information on the computer.
Kids First Pediatrics March 2021 to March 2022
Medical Receptionist
●Scheduled appointments for new and existing patients.
●Created patient charts for the doctors.
●Answered inbound calls and issued outbound calls.
●Provided customer service at the front desk of the facility.
●Assisted patients with signing in and filling out their forms.
●Scanned forms as well as printing.
Pet Supermarket March 2020 to March 2021
Customer Service/Front Counter
●Provided support as a customer service /front desk representative.
●Assisted customers with identification of products and locating merchandise.
●Interacted with customers to answer inquiries and solve problems regarding products.
●Answered inbound calls regarding scheduling and re-scheduling appointments.
●Responsible for greeting and answering all call in a pleasant and polite manner.
Magenta Health Care February 2019 to February 2020
Front Desk Representative
●Provided support as a front desk representative.
●Answered inbound and made outbound calls to set appointments.
●Copied customers documents and verified demographic information.
●Responsible for forwarding calls, taking messages, and cancelling appointments.
●Preformed all other duties as required.
Boles Global Telepsychiatry July 2018 to December 2018
Receptionist Assistant
●Provided customer service as a receptionist assistant for a mental therapy office.
●Made copies of documents and secured files.
●Typed form letter for clients and mailed out to other facilities.
●Made outbound calls to schedule appointments for all clients.
●Preformed all other duties as required.
EDUCATION
Valdosta State University August 2018 to present
Criminology
Jenkins High School May 2018
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