Service Representative Call Center
Resume:
Michelle Flannery
Davenport, IA *****
**********************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Focus Services - Clinton, IA
January 2017 to Present
I receive inbound calls for century link. Billing, setting up discounts and accounts Customer Service Representative
APAC
September 2012 to November 2016
I am a very empathetic person and very nice
Buffet Attendant
Incredible Pizza Franchise Group LLC
July 2012 to September 2012
I love working with the kids
Demo Specialist
CROSSMARK
January 2011 to February 2012
I worked very hard to sell my items
Education
GED
Southeastern Community College
Associate
Scott Community college
Skills
• Microsoft office (9 years)
• Micro computer apps (9 years)
• Call Center (9 years)
• Customer Service (10+ years)
• Customer Support (9 years)
• CSR (9 years)
• Cold Calling (9 years)
• Computer Skills (10+ years)
• Phone Etiquette (9 years)
• Upselling (9 years)
• Account Management (9 years)
• Sales (9 years)
• Typing (9 years)
• Communication Skills (9 years)
• Salesforce (9 years)
• CRM Software (9 years)
Assessments
Customer Service — Proficient
April 2020
Identifying and resolving common customer issues.
Full results: Proficient
Sales Skills — Completed
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Data Entry: Accuracy — Completed
April 2020
Entering data quickly and accurately.
Full results: Completed
Attention to Detail — Completed
April 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Call Center Customer Service — Completed
July 2020
Applying customer service skills in a call center setting. Full results: Completed
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Written Communication — Familiar
January 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Wolf pack
January 2017 to Present
A Facebook social group at work
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