Michelle Flannery

Davenport, IA *****

adwdpf@r.postjobfree.com

563-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Focus Services - Clinton, IA

January 2017 to Present

I receive inbound calls for century link. Billing, setting up discounts and accounts Customer Service Representative

APAC

September 2012 to November 2016

I am a very empathetic person and very nice

Buffet Attendant

Incredible Pizza Franchise Group LLC

July 2012 to September 2012

I love working with the kids

Demo Specialist

CROSSMARK

January 2011 to February 2012

I worked very hard to sell my items

Education

GED

Southeastern Community College

Associate

Scott Community college

Skills

• Microsoft office (9 years)

• Micro computer apps (9 years)

• Call Center (9 years)

• Customer Service (10+ years)

• Customer Support (9 years)

• CSR (9 years)

• Cold Calling (9 years)

• Computer Skills (10+ years)

• Phone Etiquette (9 years)

• Upselling (9 years)

• Account Management (9 years)

• Sales (9 years)

• Typing (9 years)

• Communication Skills (9 years)

• Salesforce (9 years)

• CRM Software (9 years)

Assessments

Customer Service — Proficient

April 2020

Identifying and resolving common customer issues.

Full results: Proficient

Sales Skills — Completed

July 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Data Entry: Accuracy — Completed

April 2020

Entering data quickly and accurately.

Full results: Completed

Attention to Detail — Completed

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Call Center Customer Service — Completed

July 2020

Applying customer service skills in a call center setting. Full results: Completed

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Written Communication — Familiar

January 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Wolf pack

January 2017 to Present

A Facebook social group at work

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