Service Agent Representative
Resume:
Shirley Patton
**** ****** ********, *********, ** 75407 – 469-***-**** – ******.*********@*****.*** Objective Seeking full or part-time employment that uses my 24 years of experience in a customer service related field.
Experience Guest Service Representative and Checkout Advocate Target, McKinney, TX
June 2020-Present
Support guests before, during and after product purchases. Provide timely, attentive, upbeat service to guests throughout their visit to the store. Ensure guest returns and refunds are met in a timely and positive manner. Work efficiently to minimize guest wait time while maintaining guest service and accuracy at time of purchase.
Guest Service Agent
Gaylord Texan Resort and Convention Center, Grapevine, TX October 15, 2019-January 2020
Seasonal position. Answer guest service calls to provide quality customer service to the guests at the Resort. Handle multiple calls each hour to fulfill special requests and provide problem solving to ensure the highest quality stay for our customers. Ability to handle customer concerns in a courteous and timely manner.
Senior Corporate Travel Counselor
BCD Travel, Houston, TX
August 1998 – May 2013
Handled corporate travel needs for numerous business accounts. Worked with customers directly to coordinate all aspects of their travel arrangements. Provided innovative and cost-saving travel management solutions.
Skills Hotel security and corporate policy training, Hotel elite member status training, Sabre travel reservation system, 24-hour government/military emergency call center, leisure travel, customer service, strong organizational skills, cash register, typing, basic computer skills Certification Certificate of Travel Related Industries May 1991
Education SST Travel University, San Antonio, TX - Graduated 1991 Education, cont. University of Wyoming, Laramie, WY - Completed 30 hours of study in Early Childhood Development. References Melissa Ziemer, BCD Travel
Former Manager
Alison Medrano, AACOG
Former Manager
Charles Stofa
Personal Reference
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