Lekicia Clark

Garland, TX

adwdlt@r.postjobfree.com

+1-214-***-****

Authorized to work in the US for any employer

Work Experience

Quality Assurance Analyst

Connexion Point

December 2022 to Present

QA Medicare calls

Back office fraud

Genpact - Richardson, TX

December 2018 to March 2023

handle fraud for bank clients, decision fraud disputes between merchants and customers, AML, work with LexisNexis, appian, sanctions, Bridger and Act one, Microsoft, 10 key, typing 45 words per minute, KBA, Feedzai, PEGA, Reg-Z, chargeback, interact with clients via chat, quality assurance, and training agents on the systems

Warehouse Associate

Amazon.com - Garland, TX

August 2016 to May 2019

Scan 330 packages per hour and set them up for shipping Call Center Representative

Ntta - Plano, TX

May 2018 to December 2018

Answer incoming calls, process payment, problem solve, Microsoft office, data entry, typing 45 words per minute

Cashier

Gisd - Garland, TX

August 2013 to May 2018

I work in the high school cafeteria as a cashier

Computer tech

True Technology - Garland, TX

December 2008 to August 2013

We were teaching blinded veterans to use the computer with assistive technology. I am skilled in Microsoft Office, Excel, Internet and Windows

Medical Assistant Extern

Dr. Huang - Garland, TX

September 2008 to November 2008

Performed venipunctures, medical record charting, gathered patient information, specimen collection, assisted with exams, measured and recorded vital signs, patient care, diagnostic testing. Performed EKG's, pulmonary functioning test, scheduling, filing, using strong organizational and communication skills.

Education

Medical Assistant

ATI Career Training Center-Dallas - Richardson, TX 2007 to 2008

diploma

A Maceo Smith High School - Dallas-Fort Worth, TX

1996 to 1999

Skills

• CSR

• Customer Service

• Call Center

• Live Chat

• 10 Key Data Entry

Certifications and Licenses

Adjuster - All Lines

March 2023 to May 2025

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