Service Representative Data Entry

Summary

Skilled, dependable, and motivated employee with 9+ years of experience providing the highest level of knowledge and expertise in giving customers what they expect in a fast-paced busy atmosphere. Excellent leadership qualities and experience in motivating team members. Compassionate individual who takes pride and joy in their career. Seeking to provide exemplary customer service for a demanding employer. Experience

McKesson Scottsdale, AZ

Case Manager 11/2019 - 03/2023

Conducted benefit investigations for doctor offices and pharmacies. Provided assistance to patients with obtaining financial assistance with medications. Obtaining needed demographics relating to specific drug codes and classifications. Conducted follow-up communications with insurance companies and patients to ensure all patient accounts are paid in timely manner.

Effectively trained employees on new tasks.

Banner Health Mesa, AZ

Patient Financial Services Representative 02/2017 - 11/2019 Financial Service Specialist for one of the busiest hospitals in Arizona. Collect patient health insurance information for processing while working in the emergency department and trauma center. Collect payment from patients for hospital visits during initial contact. Check in patients at level one trauma unit and provide up to date estimate for patient services. Maintain date entry information for patients and review/update current patient status. A Super Move INC Santan Valley, AZ

Customer Service Representative 05/2016 - 02/2017 Schedule customers for moving services.

Handle all customer related inquires and complaints. Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers. Provide phone estimates for moving services.

Maintain data entry information.

Dunkin' Donuts Queen Creek, AZ

Team Leader 03/2016 - 05/2016

Customer service/ cashier representative.

Supervised 3-4 employees for providing timely service to customer requests. Conduct inventory control and provide accurate supply purchasing request to supervisor. Maintain accurate sales ledger.

Maintain professional appearance of business during all times of the day. Jack in the Box Queen Creek, AZ

Team Leader 02/2014 - 05/2016

Daisy Chwe

480-***-**** *********@******.*** Santan valley, AZ Customer service, cashier representative.

Supervised 4-6 employees for providing timely service to customer requests Conducted inventory control and provide accurate supply purchasing request to supervisor. Maintain accurate sales ledger.

Maintain professional appearance of business during all times of the day. Skills

Ability to learn and adapt to environments very easily., Excellent work ethic., Willing to travel., Flexible with work hours and days., Will adapt and overcome any situational difficulties., Able to communicate with people over difficult situations., Experience in multiple systems

Education

Primavera Online High School Santan Valley, AZ

High School Diploma 05/2016

High School Diploma with honors