Relationship Manager/Social Media/Personal Executive Assistant

TATIANA BAER

Beacon, NY 845-***-**** *******@*****.***

Flexible, accelerated learner capable of prioritizing, organizing, and managing multiple tasks in a fast-paced environment. Focused on customer relationships with thorough attention to detail and excellent follow-up. Strong ability to confidently communicate effectively with individuals from diverse backgrounds.

Professional Highlights:

● Maintained existing clientele through the pandemic and grew new clientele by 50% in 2021

● Hired 2 stylists in 2022 and grew their clientele by 60% Key Skills:

-Relationship Management -Positive Attitude -Social Media Marketing

-Attention to detail -Effective Communication -Staff Management The Colour Bar Salon Inc. October 2016 – Present

Client Relationship Manager

● Relationship management and future sales growth maintain and grow clientele

● Check and confirm client satisfaction and feedback for best practices

● Promoted clients on social media and gained new clients as a result

● Key-holder responsible for overseeing all salon operations

● Maximized business efficiency by completing and overseeing payroll operations, monthly profit margins, and delegating tasks

● Successfully identify and implement revenue adding opportunities increased monthly revenue by 35% with price increase as well as implemented new credit /debit card fee for clients

● Manage and schedule all client and stylists appointments including all wedding events, furthering education classes for stylists

● Manage email accounts and dual phone line systems with a focus on customer service

● Update internal customer relationship database

● Conduct daily profit margin checks from the previous week and track all related data for reports

● Solely responsible for all product inventory and vendor relationship management

● Responsible for all marketing campaigns and content outreach and as well as support prospecting new clients at events by networking

Education May 2018

Associates in Social Sciences and Humanities, New York, Dutchess Community College Community Involvement

Bridges to Community, helped build a youth center out of plastic bottles July 2014 Bridges to Community, helped build a 312 sq home for 8 people July 2016

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