Pamela Williams

P.O. Box *****

Phoenix, AZ *****

Cell: 602-***-****

E-Mail: adwdka@r.postjobfree.com

Summary

Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner. Dedicated Network Technician focused on building a strong customer base through effective communication. Diligent and focused with a strong commitment to providing superior client service. Also very knowledgeable in solving cell phone problems.

Highlights

Strong attention to detail

Self-starter

Meticulous

Critical thinker

Accomplishments

Responded to and resolved an average of 5 to 6 field service requests per day.

Creative Problem Solving:

Resolved product issue through consumer testing.

Exceeded corporate target for customer satisfaction for 4 in a row. EXPERIENCE

September 2008 to October 2012

CenturyLink Phoenix, Arizona

Load Specialist

Maintained up-to-date and accurate repair logs. Documented and reported each installation in the company log book. Resolved guest complaints. Analyzed requirements and used systematic approaches to implement and document the tasks. April 1999 to September 2008

CenturyLink Phoenix, Arizona

Network Technician

Diagnosed network problems involving a combination of hardware, software, power and communications issues. Explained company offerings to promote products and services to clients. Installed and removed phone service. Documented and reported each installation in the company log book. Examined systems to locate problems such as loose connections and broken insulation. Supplied technical and customer service support by phone and in person. Tracked data from completed tests, and developed solutions to any issues. Systems including pulling wire, device termination and mounting back boxes. Western International University Phoenix, Arizona

Business

Training to You

President of Agape Community Services

Retired from CenturyLink Communications in 2012 and the majority of jobs I’ve worked have been temporary.

Cooper Nuclear Power plant

72676 648A Avenue

Brownville, Nebraska 68321

Started: September 21, 2020 to October 22, 2020

Worked as a team daily to perform duties and to get the total job done.

Daily masslinn / mop various locations also top security areas. Verified each area for contamination.

Kept daily records of results for each floor.

Retrieved stock from storage area to load trucks when completely out of stock. Also received stock from truck delivery through secured gated garage door entrance.

Restocked shelves daily with aprons, bags, gloves, etc… Palo Verde Generating Plant

5801 South Wintersburg Rd.

Tonopah, Arizona 85354

Started: March 29, 2021 through April 30, 2021

Massalinn / Mop All elevations

Pulled trash from RA areas

I PAMs assembly

RP support when needed

Stocking of supplies

I have helped and supported Decon’s as well

RP’s, and performed various Decon duties

and responsibilities

Peach Bottom Atomic Power Station

1848 Lay Rd

Delta, PA 17314

Started: October 22, 2021 to November 06, 2021

Covid Virus Cleaning

Preventative maintenance to keep the spread of the Covid Virus from spreading, if this was not done the business would not have been able to prevail.

This was done by wiping counters, doorknobs, door plates, kitchen counters, handles, copiers, phones, printers, whenever someone would touch.

This was a repetitive and daily chore that was needed to prevent illnesses.

Calvert Cliffs

1650 Calvert Cliffs Parkway

Lusby, MD 20657

Started: 02/02/2022

Ended: 02/25/2022

Assigned to both the Butler buildings. At the back building #2 I deconed the material and equipment coming out of the container. Organized tool drawers and cabinets. Help set up an area for breaks by building a miniature tent with heaters. Kept track of equipment entering and leaving by marking the board. Set up an outside area to have heavily contaminated equipment to be placed.

For Butler building #2, cleaned flooring and organized supplies in cabinets.

Limerick Generating Station

3146 Sanatoga Rd.

Pottstown, PA. 19464

Started: 03/21/2022

Ended: 04/22/2022

Pulled laundry and trash in turbin building covering the BOP. Covered the shifts at the Suppression Pool.

Kept track of divers as they signed a sheet when they entered the pool and exited.

Helped with FME (foreign material control)

Worked with RP's to do deconing where needed and pulled supplies as needed to restock the areas.

Contact this candidate