Service Representative Customer
Resume:
Brianna Thompson
Full Time- Window Teller/Cashier
Houston, TX 77083
*****************@*****.***
Work Experience
Production Worker
Amazon - Houston, TX
January 2022 to Present
• Processing, packaging, and shipping orders accurately
• Ensuring that stocks and inventory are well-organized and maintained
• Examining and inspecting products for defects and damages
• Receiving, unloading, and arranging inventory items appropriately
• Discharging duties in strict compliance with amazon safety and hygiene regulations
• Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures
• Following the state health and safety regulations and practices
• Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse. Customer Service Representative
Randstad - Houston, TX
June 2021 to September 2021
• Received inbound calls for trash service
• Scheduling pick up and finally appointments
• Receive inbound calls including transferred sales
• Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly Customer Service Representative
Conduent Humana pharmacy - Houston, TX
November 2020 to June 2021
• Receive inbound calls including transferred sales
• Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly Customer Service Representative
iQor - Houston, TX
August 2019 to October 2020
Receive inbound calls including transferred sales
• Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly Production Operator
Alcon - Houston, TX
November 2018 to June 2019
• Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
• Positions parts and subassemblies by using templates or reading measurements.
• Assembles components by examining connections for correct fit; fastening parts and subassemblies.
• Verifies specifications by measuring completed component.
• Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
• Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Conserves resources by using equipment and supplies as needed to accomplish job results.
• Documents actions by completing production and quality forms.
• Contributes to team effort by accomplishing related results as needed. Full Time- Window Teller/Cashier
Harris County Tax Office - Houston, TX
August 2018 to September 2018
• Face-to-face customer service duties,
• data entry,
• basic computer skills,
• receive payments
• Renewing registration stickers
• Title transfers
• process paperwork
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly Full Time- Customer Service Consultant
Xerox Corporation - Houston, TX
October 2016 to December 2016
•
Part Time- Sales Associate
City Gear - Houston, TX
November 2015 to September 2016
• Count money and make bank deposits.
• Investigate and resolve complaints regarding customers
• Schedule and receive deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Resolve customer complaints regarding sales and service.
• Oversee regional and local sales managers and their staffs.
• Monitor customer preferences to determine focus of sales efforts.
• Prepare budgets and approve budget expenditures.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Part Time - Sales Associate
rainbow apperal - Houston, TX
July 2012 to June 2014
Responsibilities
• Count money and make bank deposits.
• Investigate and resolve complaints regarding customers
• Schedule and receive deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Resolve customer complaints regarding sales and service.
• Oversee regional and local sales managers and their staffs.
• Monitor customer preferences to determine focus of sales efforts.
• Prepare budgets and approve budget expenditures.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Skills
• Service Orientation, Critical Thinking, Active Learning, Social Perceptiveness, Management of Personnel Resources, Monitoring, Time Management.
Full Time- Health Aid
Home Healthcare - Houston, TX
December 2011 to July 2012
• Provide health care services in patients residences
• . Perform domestic and household tasks
• . Transport and accompany patients to doctors office or to hospital
• .Administer simple prescribed medications
• Assist with client's personal care activities
• Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
• Maintain patients care records and document provided services
• Assist patients with mobility and physical therapies/exercises
• Instruct and counsel patients and families on diet and exercise
• Collect routine specimens
• Provide companionship and basic emotional or psychological support Rainbow Houston, TX
Education
Medical Assistant
Everest Institute College - Houston, TX
January 2015 to April 2015
High school
Willowridge High School - Houston, TX
August 2009 to June 2013
Skills
• DATA ENTRY (Less than 1 year)
• TYPING
• 45 WPM
• DESKTOP PUBLISHING
• PUBLISHING
• Customer Service
• Cash Handling
• Cashier Customer Service
• Assembly Worker
• Assembly Line
• Line Worker
• Machine Operator
• fast learner
• Manufacturing
• Customer Support
• Call Center
• Customer Care
• CSR
• Microsoft Excel
• Sales
• Microsoft Word
Additional Information
Computer Skills
Accounting Software (Peachtree, QuickBooks, etc)
Database Software (Oracle, Access, etc)
Desktop Publishing Software (In Design, etc)
Graphics or Drawing Software (Photoshop, etc)
Personal Computers
Spreadsheet Software (Calc, Excel, etc)
Web Design Software (Rapid Weaver, etc)
Apple or Macintosh Computers
Data Entry Terminal (PDT, Mainframe Terminal, etc) Email Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc)
Presentation Software (PowerPoint, Flash, etc)
Word Processing Software (Word, WordPerfect, etc)
Typing Speed: 45 WPM
Other Skills
TABC Certified
Contact this candidate