Service Representative Call Center

Takeema Gaines

Antioch, TN

Highly personable Customer Relations Professional with experience in sales, conflict resolution, and call center operations. Motivated, results-driven and versatile individual ready to support a variety of customer related undertakings. Adaptable leader who thrives in fast-paced settings. Displays determination in all endeavors.

Work Experience

Member Experience Associate

NationsBenefits - Nashville, TN

October 2022 to February 2033

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Front Desk Receptionist

Memphis Primary Care specialist - Memphis, TN

July 2021 to September 2022

Establish good rapport with patients by going above and beyond. Schedule patient appointment,answer phones,email,fax,send medical records take inbound and outbound calls. Run insurance and take payments

Customer Service Representative

Greenway Home Services - Bartlett, TN

March 2018 to June 2020

Provides top notch service by swiftly handling inbound & outbound calls. Research customer issues while simultaneously creating opportunities to upsell. Establish good rapport with customers by going above and beyond. Meets personal qualitative & quantitative targets. Customer Service Representative

NPC International - Bartlett, TN

February 2017 to April 2018

Efficiently and accurately placed customer orders via telephone. Adhered to company guidelines and exceeded performance standards. Eagerly participated in the training of new call center representatives. Worked well with others and independently.

Retail Associate, Marshalls 3/2017 – 3/2018

Education

High school diploma

Sheffield High School - Memphis, TN

Skills

• Upselling

• Medical Scheduling

• Telemarketing

• Insurance Verification

• Conflict Management

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