Customer Service Store Manager
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BESSY RIVAS
*********@******.*** 713-***-**** Houston, TX 77066
Summary
Results-focused General Manager offering
7 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing,
leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to
financial and operational success.
Skills
¢ Performance improvements ¢ Leadership and team building
© Cross-functional team management © Customer relationship management
¢ Sales team development © Schedule management
© Policy/program development e Employee scheduling
Experience
Buffalo wild wing go TX © De-escalated problematic customer concerns, maintaining calm,
General Manager friendly demeanor.
08/2021 - Current © Ordered and managed over $in inventory every month.
¢ Developed employee handbook, detailed job descriptions and
workflow plans to formalize operational systems and procedures.
¢ Tracked monthly sales to generate reports for business
development planning.
¢ Built and maintained loyal, long-term customer relationships
through effective account management.
¢ Scheduling
© Deposit
e Trained employees on additional job positions to maintain
coverage of roles.
¢ Interviewed, hired and trained new employees.
¢ Completed daily sales reports and analyzed metrics to identify
trends.
© Supervised staff performing daily activities.
¢@ Drove quality assurance and effective evaluation, modification
and improvement of services and developed work plans
consistent with program goals and objectives.
@ Managed shrink processes and inventory levels for corrective
action planning to save costs.
¢@ Maximized time and manpower by consolidating data, payroll
and accounting programs into centralized system.
Popeyes Chicken & Biscuits Houston, TX ¢ Trained employees on additional job positions to maintain
Manager coverage of roles.
06/2018 - 05/2021 © Conducted inventory counts by assessing current state of
inventory integrity against target accuracy levels and tracking
variances.
© Drove financial performance of assigned areas by verifying
achieved sales and profit goals and implementing plans to correct
deficiencies.
¢@ Managed shifts in absence of store manager to deliver excellent
customer service while promoting sales.
© Organized store and maintained high standards for cleanliness of
parking lot, restroom and stockroom.
¢ Worked closely with executives to guide budget planning.
Education and Training
Westfield High School Houston, TX
High School
07/2015
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