Location: Raleigh, NC

P: 252-***-**** LinkedIn: linkedin.com/in/deana-foster-lbbp-513735187 E: adwdin@r.postjobfree.com DeAna Foster

CUSTOMER EXPERIENCE PROJECT MANAGEMENT

PROFESSIONAL SUMMARY

Seasoned business professional offering 6+ years of customer support and project management experience across a multitude of industries (to include retail, real estate, industrial repair/maintenance, human resources, and tech). I use lean enterprise concepts to modernize business processes, enabling improved efficiencies and team empowerment. Dedicated to delivering elevated end-to-end customer experiences. SKILL HIGHLIGHTS

Lean Six Sigma Black Belt

Customer Experience Management

Escalations Management

Agile Methodologies

Project Management

Account Management

Administration

Microsoft Office (Word, Excel,

PPT)

Omnichannel Customer Support

EXPERIENCE

Fosters Garage Doors LLC — Project Specialist (Part-Time) SEPTEMBER 2022 - CURRENT

● Develop and propose process improvements that drive resource optimization and maximum efficiency

● Contract and deal management; this includes spearheading all quoting, proposal, contract drafting, and bidding activities

● Compliance management; establish and maintain required business formation documentation (LLC operating agreements, continuity plans, and other legal forms)

Career Break — Professional Development, Family Sabbatical MARCH 2020 - SEPTEMBER 2022

● Birth of child and recovery

● intentional pause for skill development through relevant coursework and leading industry certifications

Cisco Systems — Escalations Manager

DECEMBER 2018 - MARCH 2020

● Resolved approximately 15-20 customer escalations per week

● Converted customer feedback into realized internal business process improvements

● Liaison and influencer; drove meaningful collaborative efforts between key stakeholders, (internal and external), and assisted with both the identification and execution of the resolution Career Break — Family Sabbatical

AUGUST 2018 - DECEMBER 2018

● Birth of child and recovery

Zales Jewelers — Sales Associate

AUGUST 2017 - AUGUST 2018

● Performed live product demonstrations and value proposition for customers

● Collaborated with territory account managers on strategic planning initiatives for large customer accounts

● Identified potential up-sell and cross-sell opportunities William Douglas Property Management — Office Secretary MAY 2017 - JUNE 2017

● Database management in excel for logged payments, relevant community rules/regulations, employee contact details, and tenant records

● Developed marketing presentations to be used by sales consultants in the field

● Executed both phone and email communications with property managers

American Income Life Insurance Co — Hiring Manager FEBRUARY 2016 - JULY 2017

● Fostered relationships with potential job candidates

● Directed new employee orientation processes

● Appointment-setting for interviewing candidates

EDUCATION

Strayer University — Associate Degree Business Admin (pending) Northeastern High School — Diploma (completed)

CERTIFICATIONS

Lean Six Sigma Black Belt — Credential ID 48228096

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