Monique Buckner
Dallas, TX *****
**********@*****.***
To find a position where I can effectively use the knowledge and skills I have gained to help any company consistently improve in the area customer service, support, as well as supply and economy to its patrons and customers.
Work Experience
Security Guard
Allied Universal - Dallas, TX
October 2021 to Present
Report safety concerns, security breaches and unusual circumstances both verbally and in writing. Build, improve and maintain effective relationships with both client employees and guests. Answer questions and assist guests and employees. Answer phones or greet guests / employees in a professional, welcoming manner.
Warehouse Associate
Ollies Bargain Mart Distribution Center - Lancaster, TX September 2020 to Present
My duties at Ollies, is to maintain a clean working area in the Mods as an Mod picker using pick to light and also on the slapper as well minus the pick to light. In the Mods and the slapper I pick product by the correct location with the right labels with the same product and place them on the belt to the truck. I’m also an floor picker which is almost the same as working in the Mods or Slapper, but I’m certified to use a pallet jack to pick product in certain locations on the floor. Either we put product on the belt called
(CP) case pick, meaning the smaller products. And the bigger products we pick called (BP) meaning bulk pick we drive to the trucks. I was also an back up clerk from time to time, moving trailers in pink when a certain wave was finished, I had to continually scratch, force load and or re-print labels for the floor pickers, Mod pickers and the slapper pickers.
Sales Associate
DD's Discount - Dallas, TX
April 2019 to Present
As a sale associate I am expected to have high sense of urgency and knowledge to deliver awesome shopping experience to customers. My role is to be effective and efficient and help create a great shopping experience for the company's customers. I am responsible for having vast knowledge of the stores merchandize and assist and help recommend specific products to customers. As a floor associate I am held responsible for associate must be an effective team player and collaboration with other members to help create a welcoming and warm shopping environment. I must ensure compliance with audit standards maintained and I must show the management team I can be flexible and effectively respond to the needs of the business which frequently changes. I was also responsible for ensuring other employee maintains security awareness while being up-to-date in emergency protocols and fire escape plans. Sales Associate/ Loader
Wal-Mart - Dallas, TX
October 2017 to April 2019
As a sales associate I was held responsible for welcoming customers and assisting customers locating merchandize and items they were seeking within the store because of where the merchandize was arranged based on categories and I had the knowledge and understanding of the floor layout which made helping a customer easy. The was also responsible for helping customers to check price of items, and properly arranging products in shelves by categorizing them to make for easy access and display. As a sales associate I help represent the seriousness of the Walmart management in giving the customer the best shopping experience. One of my duties was to help improve the customer service and help make the accessories of the Walmart store easily accessible. As an associate I was also called on to help unload merchandise from the trucks into the stock room and subsequently on the floor. I was responsible for restocking the shelves, due to the closeness of certain products. As a stocker/loader I also identified products and items that were low on stockage and pass the information for the need to restock to the appropriate department.
Packer
Ulta Beauty
October 2018 to December 2018
My job description were to pack customers packages with the number of items they purchased, in a timely manner to be shipped of to their address.
Education
High school diploma
Lancaster High School
Skills
• Customer service
• Security
• Loss prevention
• Electric pallet jack