Flight Attendant Service Agent

Rebecca Rose

**** ******** ****** • Rochester, NY 14625

Mobile: 585-***-**** • Email: *****.****@*****.*** mailto:********@***********.***

PEOPLE-ORIENTED CAREER CHANGER WITH YEARS OF EXPERIENCE IN CUSTOMER-FACING ROLES, A POSITIVE & ENGAGING PERSONALITY, AND A DESIRE TO EARN A NEW CHALLENGE

Career Objective: A front-line, customer-facing position with an airline as a customer service agent/representative, ticket/gate agent or flight attendant

Professional Profile

PERSONAL QUALITIES: AMIABLE • PERSONABLE • ADAPTIVE • FLEXIBLE • ARTICULATE • RESPECTFUL

Career service professional astute to what it takes to deliver a good customer experience—always upbeat, engaging and enthusiastic. Courteous and cordial. A cool head in pressure situations with a reassuring, confident persona and the ability to work well as a capable and trustworthy individual contributor, collaborative team member and future working leader. A true “people person” at heart with a sincere desire to learn, grow and advance professionally—ideally in a challenging new role offering the opportunity to engage with others and meet new people. Eager and excited at the prospect of earning a growth opportunity in the airline industry. Open to travel, working onsite or remote/hybrid.

Unique Qualifications & Core Skills

Authorized to Work in the U.S. High School Graduate Drug-, Alcohol- & Tobacco-Free Valid U.S. Passport (pending) Clean Background Check Physically Fit Professional Presentation

Client engagement. Skilled at building rapport, inspiring confidence and developing good working relationships with clients and colleagues.

Teamwork. Adept at working effectively as a member of a team where commitment to meeting the needs of a diversity of clients is essential.

Active listening. Regarded as a good listener—comforting and reassuring—skills honed working in the beauty and restaurant industries for many years.

Approachability. Open to engaging with others with a world view where new people are just friends that have yet to be made—recognized as someone “that can talk to anyone.”

Situational awareness. Skilled at “reading a room”—applying strong situational awareness and exquisite sensitivities to issues.

Efficiency & effectiveness. Strong time management skills and attention to detail developed as a longtime self-employed person.

Select Career Highlights

ENTREPRENEURIAL. Founded and operated small business nail salon—running the enterprise successfully for seven years.

RELATIONSHIP FOCUSED. Developed and maintained a loyal following of upscale clients—serving as many as a couple hundred over the years.

VOLUNTEERISM. Visited local nursing homes and continuing care communities to do nail treatments for the elderly. Additional volunteer experience with Dress for Success and Willow Domestic Violence Center.

Work History

Lula Nails, Proprietor (2015-Present) Rochester, NY

Founded and operated independent nail salon headquartered out of a local spa. Services offered include manicures and pedicures of all kinds. Contemplating discontinuing operations to make a career change to a new customer-facing role, ideally with an airline.

Maxim Spa & Salon, Nail Technician (2003-2015) Rochester, NY

Upon completing training, worked in a high-volume salon providing manicure and pedicure services to an upscale clientele. Left to become self-employed.

Winfield Grill, Server/Hostess/Bartender (1998-2014)…full & part-time Rochester, NY

Outside Interests & Activities

Skiing • Hiking • Travel • Family • Animals

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