SUMMARY

linVersatile, goal-oriented Program Manager with 10+ years of experience supporting the strategic direction of large-scale programs, setting budgets and managing risks while achieving overall company goals and exceeding customer expectations. experience in data entry, scheduling, and providing excellent team support.

SKILLS

Microsoft Office, Leadership/Teambuilding, Customer Service, Critical Thinking, Client Relation, Staffing, Social Perceptiveness, & Psychology.

EDUCATION

Southern University, Shreveport LA, Associate Psychology, GPA (3.6) Dec 2015

Southern University, Shreveport LA Phlebotomy Allied Health, GPA (3.9) May 2013

EXPERIENCE

THE ARC CADDO BOSSIER, Administrator Jun 2016 - Mar 2019

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects

Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication

Plan, coordinate, and finalize details for travel arrangements and business development events

Spearhead training and development program for new employees

Implemented new organizational methods for both front desk and business office

Escalated order issues when information for action required to move orders forward as needed

GOD’S GIFT PROFESSIONAL CARE SERVICES, Program Manager Apr 2002- Nov 2012

Troubleshooting issues reported to the management group to identify root cause or other systemic problems

Created and managed master program plan

Managed end-to-end project delivery

Developed project plans with forecasts, estimates, and resource assignments

Provided guidance to team and other program managers

Collaborated with participants to determine product timeline

Responsible for budgeting and forecasting, expense reporting, status reporting, and execution

Monitoring the overall activity and security at the facility on a daily basis

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