Jennifer Heroux

* ******* **** ****

Ballston Lake, NY

12019

adwdew@r.postjobfree.com (cell) 518-***-****

Work Experience:

Correspondent client contact- PHH Mortgage Corpora on, Mt Laurel, NJ December 7th 2020 to December 8th 2022- remote job work with Account Execu ve and Lenders to collect condi ons and get loans purchased. Worked with a pipeline of over 350 loans closing over 100 million a month in loans. Manage daily pipeline reports to send to Account Execu ve and to lenders to keep them updated on loan status, open condi ons and rate locks due to expire. Held weekly conference calls with lenders to go over all loans; open condi ons and any ques ons that the lender had to discuss. Worked with all levels of management to escalate loans for the excep on process if needed. Worked with the rate lock dept on any loans that were delivered late to verify if late delivery fees were needed. Worked on FHA, VA, and Conven onal loans. Weekly team calls to go over work schedules and to make sure that all teams have coverage for any me off. I always consider myself part of the team and fill in any area of the business to keep the work moving smoothly. Renova on/Correspondent Audit Supervisor- Pla num Home Mortgage Corpora on, Cli on Park, NY June 1 st 2016 to 2020- remote job

Responsibili es:

Provide direct supervision to Renova on Auditors/Processors; oversees the in-house loan audi ng func on and provides direc on, support, training, Performance reviews and backup to all Loan Auditors as needed. Maintains updated manual of all new polices or modifica ons of guidelines and standards to ensure all loans are compliant and Works regularly with Correspondent Management and company staff involved in underwri ng, Purchasing and our Correspondent lender to ensure policies, guidelines and all applicable state and federal guidelines have been met. I handle any research scenarios and escala ons during the Process of the Correspondent loans with detailed facts that are sent to upper management for their review. I also carry my own pipeline and Audit FHA and Conven onal Correspondent loans. I have Weekly updates to provide management with status on all Correspondent loans and review any issues with management at that me. I am used to working in a fast paced environment and I am able to mul task and meet any required deadlines and is self-mo vated and understand the importance of me management.

Correspondent Lending Loan Auditor- Pla num Home Mortgage Corpora on, Cli on Park, NY

-June1 st 2015 to June 1 st 2016

Responsibili es :

Open new loan files in the LOS system and Access. Audit loan file using TENA so ware system to ensure FHA/FNMA/Pla num guidelines are met as well as compliance tes ng, then send out condi on sheets to

/correspondent lenders. Maintain record of loans in process and maintain all loan informa on and files in a professional, well organized, and confiden al manner. Benefits Analyst - General Electric Schenectady, NY Sept 2014- May 31 st 2015 Responsibili es:

Upda ng demographic informa on for beneficiaries, ac ve and re red employees on PeopleSo / Oracle computer systems also, researching demographic informa on on Metro net systems and search and locate companies and verifies a more current ac ve address. Use excel spreadsheet to track daily work flow and upload to management. Work directly with GE Management improving return mail workflow processes. Help to implement a new process to locate Deceased employees in the Pes system and assist Survivor Support in the Death Triggers to Update Pes so no further mailings go out or stop Pension and Health Care Benefits from being paid. Help assist the Survivor Support team with their Dart Queue process.

Mortgage Loan Opener - Great Plains Mortgage- Ballston Spa, NY – April 2014 – May 2014 Responsibili es:

Receive all new loan applica on packages from the loan officers each day and enter them into our computer system. Send out the new loan applica on packages to the borrowers. Send a daily log report with the new loans completed each day to the sales manager and the processing manager. Assist Loan processors as needed.

Mortgage Processor- Homestead Funding – Cli on Park, NY Oct 2012- Feb 2014 Responsibili es:

Provide quality customer service from the applica on process to the closing of the mortgage loan. Review the applica on package and collect all required documents to be able to underwrite and approve new loans. Once approved, collect all required documents as quickly as possible to get the loan closed.

Wells Fargo Mortgage- Saratoga Springs, NY April 2010- Oct 2012 Responsibili es:

Process mortgage loans from start to finish. Daily interac ons with borrowers, a orneys, loan officers and realtors by phone, email and in person.

Mortgage Loan Processor- Freedom One Funding – Cli on Park, NY – 2005-2010 Mortgage Loan Processor – M & T Mortgage- Ballston Lake, NY – 2001-2005 Educa on: Hudson Falls High School- Hudson Falls, NY

- Notary Public

- DU/LP, Encompass 360, TPO Connect,Investor Connect, Word, Access, TENA so ware systems

- References can be provided