Customer Service Environmental Services

Dwight Carter

Shaker Heights, OH 216-***-****

Email: *************@*****.***

Qualifications

● More than twenty years of diverse work experience in electrical work, environmental services, and customer service

● Driven to provide quality work product

● Enthusiastic, customer-focused employee able to work with people from diverse backgrounds

● Safety-focused lineman with experience training and mentoring people new to the field

● Worksite first aid and CPR training, OSHA-certified

● Experience in working in Zoom environment

● History of building strong relationships with customers and coworkers

● Eager to learn new skills and excel in varied environments

● Lifelong technology enthusiast

● Capable of solving problems and overcoming challenges

● Honorably served in the US Army

● Tactful. Courteous. Polite. Respectful.

Environmental Service Experience

● Supervision of as many as 50 laundry and environmental services workers

● Performed environmental service duties in veterans’ hospitals, private hospitals, and retail locations

● Trained floor care, carpet care, laundry, office care

● Respected all hospital safety protocols

● Enjoyed bringing light to patients and families

● Took pride in providing them with a clean space for treatment Electrical Knowledge

● IBEW LU 70 member since 2001

● More than twenty years’ experience working as a groundman, apprentice, and lineman

● Performed line work in construction and maintenance

● Proficient in use of blueprints and schematics

● Followed all union and company protocols

● Completed work on utility company contracts

● Experienced working with other tradespeople and inspectors

● Trusted to train new employees and apprentices

● Knowledge of data and communication systems

Customer Service Skills

● Able to diffuse tense situations using listening skills, empathy, and calm manner

● Focused on making all people feel valued

● Able to establish rapport while maintaining productivity

● Communicate expectations and responsibilities clearly and effectively

● Skilled at identifying each customer’s needs and motivations Work Experience

U.S. Army Ft. Monmouth, NJ 1987-1992

First Energy Akron, OH 1993-2003

I.B.E.W. L U #71, Columbus, OH 2003-2009

I.B.E.W. LU #126, Collegeville, PA 2009-2012

I.B.E.W. LU #66, Pasadena, TX 2012-2015

Department of Veterans Affairs, Cleveland, Oh 2015-2017 I.B.E.W. LU #70, Forestview, MD 2017-Present

Education

● Cleveland Institute of Technology, Computer Programming Coursework

● Cuyahoga Community College, General Studies Coursework

● John Adams High School, Diploma

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