Anupama Kodali

Salesforce QA Tester

Phone: +1-512-***-****

Email: adwddv@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/anupama-kodali-1b973326b/

SUMMARY:

•With 9+ years of IT experience in Software Testing field involved in various stages of SDLC process including evaluation, design, development, testing, maintenance and production support and methodologies in Salesforce CRM as SFDC Tester with 2X certifications expertise in performing manual and automation testing.

•Proficient in executing detailed test scenarios for Functional, Integration, System, Regression, User Acceptance, Data Conversion and Database testing.

•Strong experience in building test plans, test cases, test analysis, test summaries, script design/recording/ execution, analysis of results and documentation.

•Knowledge and experience of every phase of QA Life Cycle and experience in tracking bugs using bug tracking tools such as JIRA, Quality Center, AZURE DEVOPS (TFS/VSTS), HP ALM, qTest.

•Proficient in GUI testing of Client-Server and Web based Applications.

•Working knowledge in AGILE and Waterfall methodologies and expertise and strong command over back-end testing in Oracle and SQL Server database.

•Hands-on experience in the Estimation of testing efforts based on business and technical requirements and ability in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals,

Workflows, Reports, Dashboards, Tasks and Events.

•Proficient in understanding Requirement Documents and creating Traceability Matrix and prepared the Test Plans, Test Estimations, Test Summary Report for each project and proficient with performance of standard Test Tools.

•Problem-solving skills includes ability to define problems, collect data, establish facts, and draw valid conclusions.

•Highly motivated self-starter with excellent communication, inter-personal skills, presentation as well as commi5ed to learning new technologies and ability to work in both large & small team environments with multiple tasks and deadlines with results driven details.

TECHNICAL SKILLS:

●Methodologies: Waterfall and Agile

●Testing tools: Postman, Soap UI, HP ALM, JIRA, qTest, Azure DevOps(ADO), AccelQ, Browser Stack,Playwright

●Programming: C#, .Net framework, Java, Selenium, JUnit Framework

●Microsoft Office Suite: PowerPoint, Word and Excel

●Web Browser: IE, Mozilla Firefox, Chrome, Safari

●Certifications: Certified Salesforce Admin, Certified Salesforce Platform Developer I

WORK EXPERIENCE

IBM (International Business Machines)

July2022 – February 2023

Austin, Texas

Salesforce QA Tester

Project: Field Service Lightning (FSL)

Field Service Lightning provides service and customer support during field visits or dispatches. There are jobs assigned via workflows to schedule and manage all on site installation, repair maintenance and test tasks. It diagnoses errors or technical problems and determine proper solutions. The Field Service Lightning app enables real-time communication with customers and mobile employees from remote locations. Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.

•Performed testing on the Lightning version of the SFDC Service Cloud

•Performed testing on creation, validation and submission of Work Orders.

•Tested the application using different personas by booking the appointments with skills and parts required as well as creating and submitting parts request for onsite and case assistance services.

•Performed regression testing by assigning work orders to an agent based on territory skills and availability.

•Reports being generated and customer sign off is taken.

•Tracked Scheduling optimization and setting the resource preferences based on the status of work order and service appointments.

•Created test data and test cases to support test data.

•Placed orders and monitored their progress through fulfillment and invoicing systems.

•Supported User Acceptance Testing as well Production Testing.

•Created test data to support testing.

•Developing Test Plans based on product releases.

•Ensuring test case coverage for every requirement using JIRA.

•Maintained dashboards and reports for Requirements and Test cases and Defects.

•Maintained test case hygiene and tracked, logged defects using JIRA.

•Participated in Sprint Planning, Demo and Retrospective ceremonies.

•Worked with cross functional teams for functional testing and integration testing for B2B cases.

•Written automation test scripts for end to end testing using Playwright.

•Performed end to end testing across different browsers using Playwright on Browser Stack

Environments: Agile Scrum Methodology, Salesforce Lightning version, Service Cloud, Field Service Lightning, JIRA, Workbench, Browser stack, Playwright, Node.js

Young President’s Organization (YPO) June 2021- June 2022

Irving, TX

Salesforce QA Tester

Project: Member to Member Exchange(M2Mx)

Member to Member Exchange(M2Mx) is a process YPO handle special cases for members. A member’s need is met by assistance or advice from one or more other members of the organization. YPO facilitated this exchange information between members by performing a search against a database of self-identified member skills, then emailing selected candidates to solicit assistance with the requestor’s problem. Since member- to member communication is not necessarily tracked (they could exchange any information via any channel), email survey is used to understand whether the original need has been satisfied Related to M2Mx is a health referral process handled by Health network Foundation. A member may seek a medical referral in given area or specialty and YPO refers them to Health Network Foundation for assistance.

Performed testing on the Lightning version and classic version of the SFDC Service Cloud, Sales Cloud.

Participated in grooming, sprint planning and story refinement sessions of user stories with Product Owner, Scrum master admin and Developers

Hands on experience testing the functionalities using Email to case, web to case, cases via phone, chats, messaging SMS, chat bots in Service Cloud.

Performed testing quote to cash solution using CPQ for payments and invoices of members.

Created quotes using Leads and Opportunities in Sales Cloud

Performed Mobile testing on various browsers, android and iOS using Browser Stack tool.

Demonstrated to cross team members about the functionalities tested during the sprint after every release.

Participated in retrospective sessions after every sprint and followed the agile based processes.

Performed testing for Service Voice calls and voice mails for web-based applications.

Designed test scenarios as well as authored detailed test cases and tasks.

Environments: Agile Scrum methodology, Salesforce (Classic and Lightning versions), Service Cloud, Sales Cloud, AccelQ, CPQ, Azure DevOps, Workbench, BrowserStack

Pacific Gas & Electric Company June 2019 – June 2021

San Ramon, CA

Sr Salesforce QA Tester

Project: Customer Enrollment Process

Pacific Gas and Electric Company (PG&E) is an American investor-owned utility (IOU) with publicly traded stock. The company is headquartered in the Pacific Gas & Electric Building, in San Francisco, California, United States. PG&E provides natural gas and electricity to most of the northern parts of California.

Performed testing on the Lightning version of the SFDC Sales Cloud

Performed testing for CPQ (Configure, Price & Quote) module and order fulfillment.

Configured, priced, and created quotes using the customer and opportunity in SFDC.

Placed orders and monitored their progress through fulfillment and invoicing systems.

Tested Quote-to-Cash solution using CPQ.

Supported User Acceptance Testing.

Created test data to support testing.

Developing Test Plans based on product releases.

Ensuring test case coverage for every requirement in ADO.

Maintained dashboards and reports for Requirements and Test cases and Defects.

Maintained test case hygiene in ADO.

Tracked the progress in TFS using burn down charts.

Coordinated with SIT and Dev teams for the requirement delivery into test environment.

Developer automation scripts with Junit framework for testing individual functionality and regression Testing of the application.

Used Selenium as test engine in automation framework.

Developed and executed test cases using Selenium WebDriver.

Environment: Waterfall Methodology, Salesforce.com Classic and Lightening versions. ADO, SQL server, Selenium, Junit

Thermo Fisher Scientific Inc April 2018 – May 2019

Pittsburgh, PA

Sr Salesforce QA Analyst

Project: Opportunity Renewal Process

Thermo Fisher Scientific Inc is the world leader in serving science, with annual revenue exceeding $25billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life science research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories. We deliver an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands including Applied Bio Systems, Invitrogen, Fisher Scientific.

•Involved in testing of the implementation of Apttus Contract Management.

•To complete the workflow, performed testing of the application with different roles.

•Verified and checked the fields on the page layouts for order, required field messages, correct names.

•Validated the Migrated data from Legacy application to Apttus.

•Based on their role and profiles, tested the notifications sent to the different users.

•Checked the fields which includes Picklist, Custom Formula Fields, Field Dependencies.

•Tested the Status field changes upon submission of the forms and approvals.

•For different users, performed testing of activation, approval, cancellation, and rejection workflows.

•Based on requirements, tested related lists belonging each object according to the requirements.

•Involved in testing of agreement generation, amendment generation and renewal processes.

•Validated upload of Files and Attachments.

•Tested Approval Processes for automated alerts, field updates, and Email generation according to the requirements.

•Worked with Product Owner and Users to analyze requirements.

•Worked with Developers for mapping the data for data migration, to resolve issues with requirements/mapping transformations.

•Written Test Plan for the System testing and UAT efforts.

•Written test cases for different functionalities based on the user roles.

•Used qTest for writing and executing test cases.

•Linked requirements to Test cases and generated reports to track the progress.

•Logged defects in Jira while executing and attached screen shot wherever necessary.

•Created sub-tasks for testing efforts for each sprint tasks to track the progress.

Environment: Agile methodology, Salesforce Lightening, Jira, Apttus, qTest.

Project: Care flow

A leading customer relationship service management system, web-based application to allow real data sharing which provides the status of the Intake process to downstream users.

•Performed testing in Lightning version of SFDC Health Cloud platform

•Involved in Integration testing of workflow on creation of patients and portal leads with users with different roles via sending documents and referrals

•Verified and checked the fields on the page layouts for different users based on their roles

•Validated the Migrated data from Forcura, HCHB and Home Health systems.

•Based on their role and profiles, tested the permission and access as well as notifications sent to the different users

•Tested the integration of sending documents via Secure Document delivery from Forcura to Care flow.

•Supported testing the functionalities based on accept/decline referrals and out of service area functional requirements.

•Performed testing of activation, approval, cancellation, and rejection of member plan and payor sources.

•Based on requirements, tested related lists belonging each object according to the requirements.

•Involved in integration testing of sending to creating referral and portal leads in Care flow and verified the physicians.

•Performed analytics on patient-generated health data (FHIR) and users with a summary of trends that are relevant to a particular aspect of chronic disease management or patient wellness.

•Validated upload of Files and Attachments.

•Worked with Business Analysts and Users to analyze requirements.

•Authored Test Plan for the System testing and UAT efforts.

•Authored test cases for different functionalities based on the user roles.

•Used ServiceNow for authoring and executing test cases. Linked requirements to Test cases and generated reports to track the progress.

•Logged defects using ServiceNow while executing and attached supporting artifacts

•Created reports and dashboards based on county mapping table for southeastern branches and physicians

•Created sub-tasks for testing efforts for each sprint tasks to track the progress.

Environment: Agile methodology, Salesforce Health Cloud, ServiceNow

Vanguard Jan 2017 – March 2018

Malvern, PA

Salesforce QA Tester

Project: Advanced Financial System

Vanguard is one of the world's largest investment companies, offering a large selection of low-cost mutual funds, advice and related services. Whether you are an individual investor or a financial professional, or you represent a corporate or institutional investor, you can benefit from our expertise, stability, and reliable investment approach.

•Worked in Lightning Version of the SFDC Service Cloud to perform the testing of the application.

•Actively participated in Data mapping, date lineage & data transformation from source to target.

•Tested customized dashboards for the Facilitators, Owners, and other team members to keep track of the surveys assigned to them and to share insight across the company.

•Tested List views and Related Lists belonging to different roles.

•Validated different Reports, Audit Trails, Lists of the applications.

•Tested new user accounts and configured Salesforce.com to fit security needs at the user and organizational levels.

•Tested various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, sharing rules and Approval Processes for automated alerts, field updates, Email generation according to application requirements.

•Good expose on triggers, custom objects and standard objects, reports, dashboards, workflows & approvals.

•Tested customized tabs for among different business users' groups and associated applications.

•Created various profiles and configured the permissions based on the organizational hierarchy requirements.

•Follow bugs / issues to resolution, opened defects using defect tracking tools JIRA, and SharePoint.

Environment: Salesforce.com (Classic and Lightening versions), Jira, SQL server, Waterfall methodology

Virtusa Aug 2015 – Oct 2016

Hyderabad, India

QA Lead

Project: Control Hub Management

At Virtusa, we allow for organizations to consolidate, streamline, and upgrade their IT operations through platform methodology, domain expertise and innovative technology. Our preemptive outsourcing solutions help businesses to increase efficiency and reduce costs. With Virtusa’s digital enablement solutions, companies can reimagine the client experience, creating lasting value. In addition to Global 2000 companies, we serve the leading software vendors in Banking & Financial Services, Insurance, Telecommunications, Technology and Media, Information & Education industries.

•Participated in Backlog Grooming Sessions

•Participated in the estimation of the size of the tasks.

•Developed Test Plans and Test Cases based on the Business Requirements.

•Automated test cases using QTP and performed regression testing.

•Used HP ALM as Test Management tool for Analysis, Report and Defects Tracking

•Developed Reports and Graphs to present the Test results to the management.

•Identified, Documented and Tracked software defects in HP ALM.

•Worked with Program Managers, Requirement Analysts, Mappers, Developers, and other testers to resolve issues.

•Used Git and Jenkins (CI/CD) to deploy the code from dev environment to prod environment.

•Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot

•Participate in Test Script and Test Results review

•Identify data integrity issues as bugs for the development team to resolve.

•Performed backend testing using SQL to ensure data integrity and validation of business rules.

•Tested the application with different Web Browsers like Internet Explorer and Mozilla Firefox.

•Maintained Traceability matrix and prepared documentation as per standards.

•Prepared automation test scripts using QTP using regular expressions for checking Web pages, Web objects, Images, texts, and tables.

Environment: Agile Methodology, Quality Center, QTP, C#, .Net, SQL, Windows 95/98/2000/NT, IE

ICICI Bank July 2012 – June 2015

Hyderabad, India

QA Tester

Project: Integrated Distribution system

Building features for ICICI’s Business expansion and Strategic Marketing initiative. The initiative was focused on enhancing the understanding of the company’s current business state and financial state in order to handle externalities. Apart from this the initiative also concentrates on enhancing the employee and customer monitoring. To fulfill this the team developed multiple visualization-based features which will help the managerial level and executive level employee take efficient decisions which will in turn enhance the overall customer satisfaction level.

•Written test cases from the detailed design documents.

•Reviewed and analyzed use cases to derive the test scenarios.

•Developed Test Scripts for Basic, Alternate and Negative flows of the application in HP ALM.

•Executed test scripts, logged the defects in HP ALM.

•Performed Functional, Regression, Integration and End-to-End Testing.

•Conducted analysis using traceability matrix to ensure that software meets.

•Performed back-end testing for Oracle database using TOAD.

Environment: Quality Center HP ALM, QTP, Oracle Server, TOAD, J2EE and XML

EDUCATION

Bachelor of Technology (JNTUK) -2008-2012

Current Location: Austin, Texas

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