Customer Service Assistant Manager
Resume:
CAITLIN SULLIVAN
Picayune, MS. *****
**********@*****.***
Hard working professional with 11+ years of experience and a proven knowledge of customer satisfaction, food preparation, and cost management. Aiming to leverage my skills to successfully fill a role at your company.
Experience
Education
2021-2022
Ihop Picayune, MS: General Manager
I was responsible for running an entire store. Managing other employees. I did inventory, food cost, scheduling, profit & lost, traffic, recruiting, training, labeling, temperatures/temp log, labor cost, supervising, food preparation, cooking, dish washing, truck ordering/putting away. Had 4 inspections all of which I passed. 2/4 was an FSE(food safety evaluation) unannounced, scored 90 & above, & an OE (operational evaluation) announced, scored 90 & above, & passed health inspection with an A, unannounced.
2020-2021
Ihop Slidell, LA: Assistant manager
I was responsible for running shifts & setting leadership examples. I worked on inventory at this time, scheduling, daily reports/paperwork, daily deposits, labeling & labor cost. Learned to cook, I taught myself.
2018-2020
Red Robin Slidell, LA: server
I was responsible for guest experience while choosing to dine in with us. I took food orders, served drinks, and server banking. All while entering orders into a POS or handheld device that allowed us to take orders on. I worked in a high volume and under pressure. I also sold the companies reward program pretty well and had several sign ups daily, which was very important to the company.
2011-2018
IHOP Slidell, LA: server & crew chief(shift supervisor)
I started out as a server within this company. I was responsible for guest experience while dining in. I took food orders, entered them into a POS, brought beverages & served guest their food. I did server banking. I was responsible for running shifts on my own and handling guest complaints/& or compliments and supervising other employees. Working in high volume and under pressure.
HIGH SCHOOL DIPLOMA 2011
Skills
Restaurant management (5+ years
Restaurant experience (12+ years)
Profit & loss
Shift management
POS
Recruiting
Cooking
Food safety
Food preparation
Food service
Teamwork
Scheduling
Training
Servsafe
Forecasting
Assistant manager experience
General manager experience
Bank/Daily Deposits
Microsoft word
Paperwork
Inventory
Food/labor cost
Customer service
Ambition
Dedication
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