Customer Service Manager
Resume:
Kyomi Stewart
Gibsonton, FL *****
*.******@*****.***
Store Manager equipped with extensive experience in retail management, sales, customer service, hiring and training. Possess excellent leadership skills and multi-tasking strengths. Work Experience
Independent Travel Coordinator
LoKeyTravel - Atlanta, GA
December 2016 to Present
• Responsible for self-development and training to enhance skills in order to ensure achievement of both personal and business goals.
• Assist clients with all travel needs including, but not limited to booking domestic and international reservations, changes and cancellations.
• Develop and maintain customer and preferred supplier relationships.
• Demonstrate commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations.
Account Coordinator
Berlin Packaging - Atlanta, GA
January 2018 to May 2019
• Managed all internal aspects of customer accounts and coordinate with customers, sales, and procurement to better understand business needs.
• Built and maintained strong relationships with customer accounts and problem solved to find creative solutions to customer inquiries.
• Sourced product, negotiated pricing, and expedited orders to ensure on-time delivery.
• Processed, reviewed, and maintained orders and acted as a liaison between internal and external customers.
Store Manager
Target - Atlanta, GA
August 2014 to December 2016
• Responsible for all day to day operations for a $30+ million store.
• Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans.
• Addressed customer inquiries and resolved complaints.
• Designed and implemented customer satisfaction metrics.
• Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Determined staff promotions, demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager.
• Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies.
Executive Assistant Manager
Target - Atlanta, GA
September 2007 to August 2014
• Recruited, interviewed, developed and retained talented managers and their employees.
• Achieved financial results through profitable sales and expense management, including payroll.
• Managed up to 300 team members simultaneously in a $60 million store.
• Evaluated performance results and implemented appropriate solutions to achieve goals while holding my team accountable to do the same.
• Traveled to different locations to assist in training, developing, and maintaining Best Practices in store remodels.
• Utilized proper tools to ensure in-stocks are maximized through daily replenishment and research.
• Analyzed and completed schedules to ensure proper staffing levels for the store. Education
Bachelor of Arts in Psychology
Baker University Baldwin - Baldwin, KS, US
2004
Skills
• Management (9 years)
• Payroll
• Recruiting
• Interviewing
• English
• Customer service
• Expense Management
• Retail Management
• Employee Evaluation
• Team Management
• Computer networking
• Talent acquisition
Certifications and Licenses
Life and Health Insurance
March 2021 to May 2023
3369927
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