Customer Service General Labor

Garrett Farrell

Buffalo, NY ***** 716-***-**** **********@*****.***

Professional Summary

Thorough and motivated individual with many years of experience in the customer service and construction industries. Passionate about helping others, utilizing strong problem solving and resolution skills. An intelligent problem solver, dedicated to the development and learning of new skills and abilities. Excellent communication skills, always ensuring positive and open interaction. Self-driven with the ability to work independently and in team settings.

Skills Summary

Customer Service

Skilled at building rapport with clients, providing positive feedback and support, increasing client base and return customers

Provide enthusiastic customer service to people of all ages, utilizing interpersonal skills

Ability to record, memorize, and verbally communicate detailed information to ensure accuracy of requests

Ensure satisfaction with service, and respond to any issues utilizing empathy and understanding

Collaborated with team in order to guarantee customer satisfaction

Provide empathy and understanding, especially when resolving any complaints or concerns

Ability to multitask, while ensuring accuracy and efficiency General Labor / Construction

Ensure all safety regulations are followed while performing work

Knowledge of the safety hazards & precautions required in the building trades

Able to lift and carry heavy objects repeatedly and for prolonged periods of time

Ability to perform various work tasks and resolve problems efficiently

Knowledge of various methods, materials, tools & equipment

Checking operating equipment and performing minor repairs and maintenance

Select tools, equipment, or materials and transport items to work site

Accurate repairing, cleaning and remolding interior and exterior of premises including commercial office buildings

Employment Experience

Contractor Private Business – Buffalo, New York 2013-2019

Performed various jobs vital to remodeling houses

Built porches, decks, pergolas, and other items

Remodeled entire houses, bathrooms, bedrooms and kitchens per requests of customers

Completed floor installations, electrical work, basic plumbing, amongst other

Ensured excellent customer service, confirming all requests and desires of clientele Garrett Farrell

Buffalo, NY 14220 716-***-**** **********@*****.*** Server Page's Gastropub & Café - Depew, New York 2012

Handled orders in a detailed and efficient way to deliver customer with best possible experience

Made recommendations to enhance customer satisfaction

Showed team leadership to build employee motivation Receptionist Bangs Hair Salon - Depew, New York 2008-2009

Scheduled appointments and facilitated a healthy customer experience

Performed general maintenance of products, restocking and reorganizing as needed

Engaged with customers to find ways we could better serve them

Coordinated with other locations and team members to best meet the needs of the individual client Manager Riva's Pizzeria - Depew, New York 2001-2007

Received orders in person as well as over the phone

Handled tickets, expedited food orders and prioritized, as needed

Facilitated the delivery of finished orders to tables, ensuring orders were correct

Handled disputes as they arose in a calm, respectful, and understanding way

Worked with other team members to effectively handle workload

Completed order manifests, verified contents, completed stocking process Education

High School Diploma

Depew High School

Microsoft Office Certification

Niagara Community College

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