Service Agent Customer

Location:

Posted:

April 06, 2023

De’Angela Gibson

*.********@*****.***

Education

Texas A&M University-Commerce, Commerce, Texas

Business Administration/Management (August 2013- May 2015)

Experience

Spectrum

Customer Services Agent (September 2016-Present)

Receive inbound calls from customers’ regarding communication products

Provide services options based on the needs and budget of the customer

Complete order entry with adding and or removing products from customers’ accounts

Review billing details and resolve all billing issues to maintain active account

Mentor and assist training new hires

Optum

Customer Service Agent (July 2015 - February 2016)

Receive inbound calls from customers interested in health insurance products

Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies

Ensure proactive customer service with the highest degree of courtesy and telephone etiquette

Maintain national HIPPA laws during customer transactions

Genpact

Customer Care-Disputes Agent (March 2014 - July 2015)

Assist with banking and credit card disputes

Contact financial institutions as necessary

Communicate with customers by phone and chat to gather information regarding disputes

Conduct a thorough investigation over various systems on suspected fraud

Maintain an exceptional level of compliance by following all policies and procedures

Walmart

Cashier (June 2013 - August 2013)

Perform front end customer transactions

Maintain balanced cash register

Recover retail and zone grocery departments

Provide excellent customer service

Create seasonal planograms

Skills

Advanced Knowledge of Microsoft Office and Cash Register Operations