Valli Raju

**** ****** ******, *** *******, TX **258

732-***-**** adwd3u@r.postjobfree.com www.linkedin.com/in/valliraju

SKILLS/SUMMARY

•11 years of professional work experience in Business, Processes, Engineering, IT and Customer support

•Cross functional experience in Business Process Improvement, Project Management and Customer Management

•Certified Product Owner practitioner and Scrum Master

•Lean Six Sigma Yellow Belt certified (DMAIC, SIPOC, RACI, Charter, Root Cause Analysis, Process Mapping, Risk Prioritization, VOC)

•Software: Microsoft Suite (Excel, Word, PowerPoint, Project, Visio), SAP MM, Salesforce CRM, Tableau

•Excellent communication, organizational, multi-tasking, problem-solving, analytical & interpersonal skills

•Process improvement experience in financial, medical technology and software services industries

PROFESSIONAL EXPERIENCE

USAA

USAA is a Fortune 500 Company proudly serving military members and their families in helping them establish financial independency to raise a family, to retirement.

Senior Business Process Analyst, Dec 2020 - Current

•Identified and handled existing and emerging risks that stemmed from business activities and Performed Process mapping on iGrafx/Visio

•Ensured risks associated with business activities are efficiently identified, measured, supervised, and controlled

•Followed written risk and compliance policies, standards, and procedures for business activities

•Contributed/delivered process Improvement project that delivered measurable cost savings, improved quality, and increased production

•Applied knowledge of customers, products and processes to analyze business problem(s) and determined the best methodology to resolve issues

•Analyzed processes to identify areas of improvement, root cause analysis, and provided appropriate analytics to facilitate business effort prioritization

•Resolved issues and navigated obstacles to deliver work product and found opportunities and potential process engineer solutions

•Developed and crafted process improvement recommendations; influenced and mobilized partner dedication to change process, systems and structures to achieve business objectives

•Applied a structured methodology and lead change management activities

•Leveraged a change management methodology, process and tools to create a strategy to support adoption of the changes required

•Supported communication efforts and enabled the design, development, delivery and management of key communications

Business Process Analyst, Feb 2019 – Dec 2020

•Proficient understanding of Process Engineering methodologies and Change Management practices

•Experience working independently to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology

•Knowledge and experience with multiple agile delivery frameworks

•Advanced knowledge of Agile Lifecycle Management (ALM) Tools

•Experience in agile methodologies and continuous improvement

•Experience working in a multi-shore delivery model, experience in managing multiple teams located in different locations

•Coordinate internal resources and third parties/vendors for successful execution of projects

•Strong experience in stakeholder management, project co- ordination and delivery management

•Leveraged existing change management routines

Process Engineer, Aug 2018 – Feb 2019

•Lead and facilitated cross functional teams in process engineering principles

•Design/Optimize business processes and their overall performance

•Utilize PP&E standards and guidelines to optimize the overall efficiency and effectiveness of the process

•Evaluated process outcomes, metrics and created business process maps using Visio

•Created Data Visualization, data analysis, extraction and delivery

•Validate process & control plans, ensured analysis complied with policies and regulations

FROST BANK

Frost Bank is a Texas-Charted Bank based in San Antonio with 139 Branches across state, offering consumer and commercial banking products.

Database Reporting/Process Improvement Analyst, Sep 2016 – Aug 2018

•Evaluated process outcomes, metrics and created business process maps using Visio

•Created Data Visualization, data analysis, extraction and delivery

•Created automated reports and data analysis for business processes with BI/CRM tools (such as Cognos/Salesforce)

•Reduced cycle time for internal & external new customer segment reports by 30%, using lean concepts

•Identified inter-department hand off problems, developed solution ideas through ideation sessions, & improved process performance for Consumer banking repots.

TEXAS A&M UNIVERSITY SCHOOL OF BUSINESS, San Antonio, TX, Master of Business Administration

MBA Projects, May 2018

•Designed MS Visio process flowcharts for enabling control and scheduling key business processes

•Developed Responsibility Matrix (RACI) using MS Project for key stakeholders

•Utilized SAP MM module to design a procure-to-pay process for inventory management

•Awarded as one of “Best and Brightest” student in College of Business at Texas A&M University

ACELITY

Acelity is a leading global medical technology company that has a passion for healing wounds and restoring lives by developing & manufacturing wound care products.

Intern, Jun - Aug 2016

•Applied Lean Six Sigma DMAIC roadmap to create project plan for process improvement

•Defined & Measured As-is state, created Charter & SIPOC diagram, gathered Voice of customer/Business

•Developed/Presented launch ready plan for leadership team

ALLSEC TECHNOLOGIES (Customer: Dell)

Dell is the largest technological corporation known for innovations in supply chain management and electronic commerce delivering solutions that enable people to grow and thrive.

Process Engineer, Oct 2002- Apr 2005

EDUCATION

TEXAS A&M UNIVERSITY SCHOOL OF BUSINESS, San Antonio, TX

Master of Business Administration, GPA 3.8/4.0, May 2018

Concentration: Project Management, Business Intelligence

UNIVERSITY OF MADRAS, Chennai, India

Bachelor of Engineering (Electronics and Communications), GPA 3.5/4.0, May 2002

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