Assistant Manager Customer Service

Baharak Shafie (Permanent US Resident)

901-***-**** *************@*****.*** LinkedIn

Experienced professional with over 6 years of industry experience as an Assistant Manager in Sadaf Faraz Daneh Company, holding a Master's degree in Science. I possess leadership and management skills with a strong scientific background, enabling me to understand complex systems. I am seeking opportunities to apply my expertise and skills in a dynamic and impactful environment. PROFESSIONAL EXPERIENCE

Assistant Manager Sadaf Faraz Daneh Iran January 2014 – November 2022 As an assistant manager, I played a vital role in supporting the management team in various operational and administrative tasks. With my strong communication and problem-solving skills, I was able to effectively manage and motivate team members to achieve excellent results. Additionally, I demonstrated proficiency in using various software and technology tools to streamline processes and enhance productivity. My responsibilities included: o Coordinating team activities, arranging work schedules, reviewing staff performance, and handling disciplinary actions

o Overseeing daily operations, and procedures, and training and developing staff o Assisting with financial planning, analysis, and projection o Assisting with the maintenance of machines, instruments, and equipment o Monitoring consumable supplies and ordering all required materials o Providing exceptional customer service by providing instruction and assistance to the customers about the products of the company

o Ensuring strict adherence to company policies, industry standards, and safety regulations. Specifically, I ensured that all employees operated machinery, instruments, and equipment in a safe and responsible manner, promoting a culture of compliance and minimizing the risk of accidents or injuries in the workplace. Research/Research Assistant University of Kurdistan Sanandaj, Iran 2012 – 2014 o Assisted with recruitment and scheduling of study participants, ensuring adherence to study protocols o Studied non-standard scalar fields and inflation models using Planck, BICEP2, and other data to analyze their effects on inflation parameters and compare with observational data, showing good agreement. o Contributed to course development by creating online resources and activities to enhance student engagement

o Provided support for Physics Lab, Differential Equation, and Fundamental Math courses by grading assignments and exams, facilitating group discussions, and addressing student inquiries. o Worked with up to 60 students per semester, providing individualized feedback and support as needed TECHNICAL SKILLS

o Microsoft Office including Microsoft Excel, Word, and PowerPoint o Familiar with programming skills including Python, Matlab, Mathematica, and Mathcad, o Typesetting using LaTeX

o Basic familiarity with Customer Relationship Management (CRM) software such as Salesforce o Basic familiarity with Project Management Software software such as Asana EDUCATION

M.Sc. Degree in Physics Islamic Azad University Khorramabad, Iran 2008 – 2012 B.Sc. Degree in Physics University of Kurdistan Sanandaj, Iran 2012 – 2014