Service Representative Data Entry

Vikram Reddy Buchanpally

902-***-**** ****************@*****.*** Scarborough, ON M1T 3S5

CAREER OBJECTIVE

Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, North York, ON

HCLTech, February 2022-Present

• Listening to customers concerns, issues and questions.

• Resolving customers concerns and answered customers questions to best of my ability.

• Maintaining a positive attitude and calmly responding to customers complaints.

• Opening new customer accounts.

Attracting customers by promoting the product and company positively, answering questions and addressing concerns as they arise.

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• Recommending possible products to meet the customers needs.

• Referring issues and questions to managers if necessary.

• Preparing product and customer reports by gathering data collected during customer interactions.

• Updated and maintained database with accurate customer information and timely data entry. CASHIER, Halifax, NS

Walmart, April 2020-January 2022

• Managing transactions with customers using cash registers.

• Scanning goods and ensure pricing is accurate.

• Collecting payments whether in cash or credit.

• Issuing receipts, refunds, change or tickets.

Redeem stamps and coupons

Cross-sell products and introduce new ones.

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• Resolving customer complaints, guiding them and providing relevant information.

• Greeting customers when entering or leaving the store.

• Maintaining clean and tidy checkout areas.

• Tracking transactions on balance sheets and reporting any discrepancies.

• Handling merchandise returns and exchanges.

EDUCATION

BACHELOR IN HEALTH SCIENCE, Sydney, NS

Cape Breton University, May 2021

BACHELORS IN PHARMACY, Secundrabad, TELANGANA

Osmania University, August 2018

SKILLS

Strong Written And Verbal Communication Skills Experience In Microsoft Office E.G: Word, Excel, Power Point Excellent Interpersonal And Quick Learning Skills Good Team Player And Individual Worker Ability To Solve Customer Quires Report Transcription

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