Technical Support (customer service) & Corp Sales

George Mendez

Manchaca, Texas ***** • 512-***-**** • ********@*****.*** EDUCATION: DURHAM NIXON-CLAY BUSINESS COLLEGE

Associate degree in electronic technology

Skill: Ability to communicate fluently in Spanish, both verbally and in writing. PROFESSIONAL EXPERIENCE

Dell Inc.

Data Center Technical Sales Specialist I, II, III, IV January 2008-February 2023: Dell Technologies Technical Sales Representative III & IV, Global 500 (top 500 accounts, globally) December 2004-January 2008: Dell Computers (Corporate Business Group) Technical Sales Representative II August 2002-2004: Dell Computer K-12 education accounts, Technical Sales Representative II November 1999-August 2002: Dell Computer Technical Sales Representative I & II. Assisted in startup of technical sales support teams of Dell International Business Units (Latin American, Middle East, and Europe)

• Technical Sales Representative in Global 500 accounts (Microsoft, Honeywell, Boeing, Airbus, Barclays, DE Shaw, Emerson Electric, etc.).

• As the business relationship owner, I had a strong track record of successful selling and consultation on Dell's Enterprise (Datacenter) products and services. Datacenter products include servers, storage, networking, power, peripherals and related software.

• Identified, evaluated, and recommended datacenter solutions that aligned with customer's business needs. Acted as a technical knowledge resource for Data Center clients.

• As the trusted technical adviser, I evaluated client business needs and helped customers formulate strategy and direction by providing a total end-to-end solution to achieve maximum ROI (Return On Investment)

• Analyzed multiple market factors to both anticipate/identify customer problems/needs and recommended appropriate solution.

• Removed technical barriers that could impact customer's buying decisions do “whatever it takes” to satisfy customer’s needs.

• Entered and maintained opportunities throughout sales cycle in Sales Force “CRM” (Customer Relationship Management) tool.

• As a quota carrying professional, day to day activities included accurate reporting and forecasting as well as securing and maintaining a strong business relationship with clients.

• Experienced working in complex IT sales opportunities.

• Acted as a liaison for Outside Sales (field team), customers and internal departments.

• Generated complexed solution quotes for data center projects, received purchase orders and forwarded to order processing team.

• Provided updated marketing/sales literature to prospective clients.

• Maintained knowledge of the industry, as well as competitive posture of the company and prepared activities and forecast.

• Identify weaknesses in sales team’s knowledge and supported them through training and/or coaching. AWARDS AND RECOGNITIONS: Over 30 Awards combined – 3 time “Circle of Excellence Award” (top performing sales individual), Technical Sales Rep of the Quarter and Year, MVP for the Quarter, Sales Team of the Quarter, Region of the Year, Peer to Peer, Above and Beyond Dell Computer Senior Support Technician

February 1997

• Promoted to L2 senior support technician. Provided support for front line server support specialist. Dell Computer Network/Server Support Specialist

October 1996

• Joined DELL Server support team as Network/Server Support specialist. Troubleshooting and diagnosing customer technical issues. Dell Computer Support Technician 1991

• DELL International accounts support team, which later became Latin America Support. Supported both technical clients as well as the DELL International sales teams.

PC’s Limited - Phone Support Technician - August 1, 1988

• Joined Dell Computer Corporation (formally PC’s Limited) as a phone support technician for direct accounts, and soon thereafter, promoted to corporate accounts.

COMMUNITY SERVICES

SACRED HEART MEN'S CLUB, SANTA CRUZ CATHOLIC CHURCH, BUDA, TEXAS, ELECTED TO OFFICE: 1998 TO 1999 – TREASURER; 2003 TO 2006 - SECRETARY; 2008 TO 2010 TREASURER HEAD COACH YOUTH FOOTBALL LEAGUE 1996-1998

BUSINESS OWNER:

JORGITO’S MEXICAN RESTUARANT 1992-1995, GAM ENTERPRISES (TRUCKING COMPANY) 1998-2001 AVAILABLE UPON REQUEST:

• REFERRALS

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